ACCOUNT MANAGER

Account Manager - Behavioral Health Business Development/Marketing

The Account Manager operates within the framework of a strategic marketing plan. Targets potential referral sources in his/her assigned territory, and have the ability to develop and sustain relationships with referral sources, patients and their families, and the community at large.

About Hill Crest Behavioral Health

Hill Crest Behavioral Health Services is a robust, free-standing psychiatric hospital offering dedicated services to adolescents and adults from the surrounding Birmingham community. With an average census of 150 patients, Hill Crest features acute inpatient, residential, and group home settings.

Much more is available online at: https://hillcrestbhs.com/

• We do not treat medically compromised individuals beyond our scope of care.
• We currently treat:
  • Acute Adults
  • Acute Adolescents
  • Forensic Adult Males
  • Residential Males and Females

Hill Crest Behavioral Health offers comprehensive benefits for the position, such as:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

What do our current staff value at Hill Crest & UHS?

A safe and supportive environment that puts patient care first and values our employees. One of the most rewarding aspects of working at Hill Crest is providing excellent care, comfort, and security to the patients and families you treat, at their most vulnerable times. You are never alone, as you are part of a large, nationwide network of peers and leaders that educate the field, routinely exchange ideas, and review current topics within the industry. We are proud of our robust continuing education options and opportunities for skills diversification and career advancement with UHS. We want to help you succeed and grow in your profession and enjoy a sense of belonging and trust that comes through your expanding experience. At UHS, you have a voice.

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

Education: Bachelor's degree in marketing, business, or related field required.

Experience: Minimum 1 year in healthcare marketing or related field. Proficiency with Microsoft Office and basic office equipment.

Licensure/Certification: Must possess a valid Driver's License

Knowledge: Strong written and oral skills, including advanced presentation skills. Functioning knowledge of social media platforms and tools. Prefer knowledge of the Alabama behavioral health marketplace, insurance plans, target markets and referral sources, psychiatric and chemical dependency treatment, and age-specific programming. Must possess demonstrated superior leadership abilities and excellent written and oral communication skills; knowledge of and skills in application of marketing principles including product, placement, pricing and promotion as well as management of sales, advertising, social media, online presence and, public relations resources; creativity and flexibility; skills in data collection and analysis, interpretation, application and, evaluation; strategic planning skills; record of adherence to deadlines; customer service skills; teaching or training skills; willingness to travel, including overnight travel as required.

Essential Functions:

1. Successfully assesses and communicates the outcome to referral source, client, family, and unit; Successfully communicates referral source issues to administration.
2. Implements solutions to and promotes cooperation among all parties to meet customers' needs as revealed by effective probing; Demonstrates effective closing skills.
3. Facilitates positive and accurate communication. Encourages cooperation and utilizes problem solving skills to build and secure relationships between the hospital, the referral source, the patient, their family, and the community. Social media, traditional media, photography, mailers, in person workshops, etc, are all typical forms of communication and community outreach, but other forms may be utilized based on the situation as this is not an all-inclusive list.
4. Demonstrates skills in building initial rapport with clients; Makes set number of contacts based on market potential, distance, and productivity. Contact expectations: averaging 8 contacts per day.
5. Demonstrates skills in identifying and building a strategic marketing plan to target the most viable potential referral sources within particular target market(s); effectively incorporates relevant research findings (e.g. demographics, referral patterns) in identifying contacts; Stays updated on program information regularly, asking appropriate questions and communicating interests or concerns of referral sources.
6. Provides useful procedural suggestions to supervisor regarding referral source communication, assessments, and marketing activities that result in effective referral development
7. Utilizes administrative and clinical staff in making calls, including facilitating contact, probing for information, procuring commitments, verifying call viability, and following-up on contacts and referral grievances, assessment requests
8. Ability to speak in public, coordinate workshops and represent in a professional manner; Joins and participates in local organizations that support efforts within particular target markets.
9. Performs other duties as assigned

Environmental Conditions: Possible exposure to psychiatric patients who may exhibit violent/aggressive behavior; potential exposure to communicable diseases, blood/body fluids and other hazardous waste.

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the functions of this job in a general office environment.

This job description in no way states or implies that these are the only duties to be performed by this employee. The Director of Business Development will be required to follow any other instructions and to perform any other duties as requested by the CEO.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.