Operations Specialist - Remote (EST & CST)

ORR Corporation
tuition reimbursement, 401(k), remote work
United States, Kentucky, Louisville
2100 Nelson Miller Parkway (Show on map)
Jul 17, 2025
OPERATIONS SPECIALIST Since 1948, the Orr family has employed a talented team of associates who are committed to ORR Corporation's mission of protecting people, property and the environment. Today ORR supports more than 300 associates across the country while still maintaining the principles of safety, family and integrity that they were built on so many decades ago. When you join the ORR family, you know who you're working for and what you're working for. Let our past inspire your future. Learn more about our company culture here. SUMMARY The Operations Specialist is a support position for the Administrative Workflow Processes in our Service Business. The Operations Specialist works closely with Service Sales, DMAC's, Service Coordinators, Accounting and KAM/RSAMs to move the business through our ERP system from Order to Invoice . This position is a remote one and will be supporting both East and Central time zones. ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned.) Book Service Sales for New and Existing Customers: In ERP - Create Customer, Create Location, Create Equipment, Create and Build Contract, Create Price List, Enter Customer Specific Requirements. Maintain Customer, Location, Equipment, Contract, Contact, Customer Specific Requirements and Price List information in ERP. Meet targets for Data Accuracy (to be defined) Designate Opportunities Won Assist in the assembly of Master Schedule Book Follow Up Sales: In ERP - Verify All Required Scope of Work, Order Lines & Parts Listed On the Order. Adjust As Needed and/or Work with DMAC & Area/Ops Manager to Clarify Scope of Work. Confirm Quotation, Change to Sales Order, Create FO, Mark as Won. Source parts internally or externally Complete Order Process in ERP Communicate Repair Scheduling need to Service Coordinator or Supervisor Respond to, enter, manage and maintain scheduled activities in ERP Complete steps for subcontractor invoices for AP Verify Information on Subcontractor Report Obtain missing information from subcontractor Create "Follow-Ups" for failed items on subcontractor reports Enter information and documents into Compliance Engine or Equivalent as required Enter information and documents into customer portal Sales Order Review Create Draft Invoices Work with Customer and Service Account Team to obtain necessary Tickets, PO's or Authorizations prior to invoice. Take Emergency Service Call Requests via Phone, Email, Text, IM or Portal from Customer, 3rd Party, Account Team or Others. Create Quote (procedural), Sales Orders, Field Orders Communicate Emergency Service needs to Service Coordinator and Account Team Assist in dispatch as needed Respond to customer inquiries as needed Complete or assist in customer specific administrative support Support search for and onboarding of new subcontractors as directed Participate in internal and Customer meetings as required Conform to company quality system Provide Accounting and Service Sales Support as needed MINIMUM EDUCATION AND/OR EXPERIENCE HIgh School Diploma or Equivalent 2 Years experience in General Business Administration, Accounting, Purchasing MS Office environment experience Intermediate level user of Excel or equivalent, with solid understanding of spreadsheets and basic filters, formulas and functions KNOWLEDGE, SKILLS AND ABILITIES Process Driven Problem solver Strong Organizational Skills Ability to work independently Goal Oriented Ability to comprehend basic Financial and Accounting concepts and calculations Effective Business Communicator Ability to quickly learn and adapt to new softwares and systems Ability to excel in high pace environments Data Entry Experience WORK ENVIRONMENT Work from Home Once you land this position, you'll get to enjoy: Working for a company where the associates are viewed as the company's greatest asset. Being part of something you can be proud of - making a difference in the health and wellness of people and our planet. A growing company with a first-class reputation in our respective industries. A culture that is fun, family oriented and entrepreneurial. A company that offers a focus on work life balance and encouragement to make a big impact. A caring group of associates with a commitment to make the communities we work in better for all. Excellent benefits including 401(K), health, life, dental, tuition reimbursement and numerous perks such as training and development. Equal opportunity employer/ Veterans/ Disabled