Accounts Receivable Specialist

Position Summary: The Accounts Receivable Specialist is part of a cohesive team dedicated to the timely collection of accounts receivable assets. Specialists send monthly client statements, working with project managers and clients to verify the recorded transactions are accurate and to resolve their account discrepancies timely. They are timely when updating notes/tickets related to their collection efforts into collection software, help with the application of cash receipts, troubleshooting payment discrepancies and assist with lien release documents. The Accounts Receivable Specialist possesses excellent research and record-keeping skills, maintains superior organization and communication and remains calm and confident while handling delicate customer inquiries.

Key Responsibilities & Duties:

• Works with billing staff and contacts clients to resolve payments that do not match accounting records.
• Assists with troubleshooting and resolving credits/refunds of duplicate payments.
• May assist with deposits and cash receipt applications to the accounting system.
• Serves as a point person for client billing questions/disputes and continually updates client on status until resolution.
• Works with billing department to respond timely to inquiries and requests for revisions or voids. Works closely with sector leadership and project managers to address client specific questions or needs.
• Thoroughly researches contracts and ASAs for potential issues that may impact collection efforts. Reapplies funds based on client responses.
• Uses in-depth research and account reconciliation skills to present data in logical ways, reducing misunderstandings and moving toward timely resolutions.
• Remains calm and confident while handling delicate customer complaints and inquiries while diplomatically maintaining client relationships.
• Helps manage a portion of the collection process to ensure proper coordination of follow-up inquiries, conflict resolution, negotiation on past due accounts, and referral of accounts to collection agencies. A high level of professionalism and discernment is necessary to review each client's situation individually and apply an appropriate collection approach.
• Conducts sector meetings and/or follows up on outstanding invoices with sector leadership when invoices need specific attention or assistance.
• Ensures the accuracy and timeliness of monthly AR aging and collection status reports prior to forwarding to sectors and clients.
• Enters collection notes into the account collection system timely and reviews notes provided by others (billers, project managers).
• May assist with new and existing client background checks, lien releases and preliminary lien notices.
• Produces ad hoc reports as needed.
• Performs CRM setup and database maintenance to ensure accurate client set up and timely payments.

Qualifications:

• Bachelor's degree in accounting, finance or business administration strongly preferred.
• Minimum of 2 years of related accounting experience preferred, specifically in accounts receivable or collections.
• Experience in A/E/C industry preferred, with emphasis in engineering and construction accounting.
• Superior verbal and written communication skills.
• Ability to communicate effectively with clients and project managers via email, phone calls and in person.
• Strong administration skills and technical knowledge of accounting software programs and MS Office.
• Strong analytical and problem-solving skills.
• Effective time management skills.
• Must be confident, open to new ideas, approachable and adaptable.
• Must demonstrate proficiency in all core competencies as described and characterized in this job description.