Operations Support-Sr Manager

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

This Chief of Staff position will support the Senior Vice President of the CSO Operations (Chris Flood) in the Verizon Consumer Group, reporting to the Senior Director - Program & Project Management (Tina Walton) and will be focusing on strategic planning, program management, and coordination of resources for highly impactful programs.

What you'll be doing:

Responsibilities:

C-Level Stakeholdering & Executive Communication:

• Creating executive presentations, including developing the organizational narrative.

• Providing strategic recommendations to senior leaders on key strategic business decisions.

• Proven ability to interact with all levels of management.

• Skillful at influencing without direct authority.

• Adept at working strategically and collaboratively across direct report teams & functional partners.

• Excellent communication skills - verbal and written.

• Practiced at protecting Senior Leader time.

Organization & Program Management:

• Managing projects surrounding executive readouts and key initiatives from the leadership team.

• Managing team facilitation by maintaining team governance for Operation Reviews, Staff meetings, and other key executive meetings.

• Leading varied ad hoc projects that require coordination across the senior executive team.

• Managing the CSO leadership document repository.

• Developing streamlined processes and improving templates/formats to ensure succinct communication across the team and to business/channel partners.

• Managing matters relating to operations, including budget management, contract/vendor management, resource management, culture, communications, and real estate.

• Experience managing large complex projects involving multiple work streams and stakeholders.

• Proven ability to create and execute governance frameworks and strategic planning.

Strategic Planning:

• Planning strategies across Verizon Consumer Group CSO, including developing an organizational framework and coordinating back with the Leadership team.

• Strategic and analytical ability; skilled at collecting and analyzing data to make appropriate process/business decisions/recommendations.

This role requires VCG in-office days of 3x per week (Tuesday, Wednesday & Thursday).

What we're looking for...

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant work experience required, demonstrated through one or a combination of work and/or military experience or specialized training

• Experience in establishing and cultivating cross-functional partnerships.

• Experience managing large, complex projects involving multiple work streams and stakeholders.

• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• Masters degree.

• Project Management Professional certification

• Proven ability to create effective short- and long-term Business strategies.

• Ability to work under pressure on multiple projects simultaneously while meeting deadlines.

• Experience in communications - verbal and written.

• Strategic and analytical ability; skilled at collecting and analyzing data to make appropriate process/business decisions/recommendations.

• Self-starter that learns and adapts quickly to new systems, software and hardware.

• Excellent organization and time-management skills.

• Ability to deal with conflict and bring about resolution.

• Ability to interact with all levels of management.

• Ability to organize around a problem and engage various teams to solve the challenge.

• Prior experience with developing executive-level deliverables (SVP level).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.