Business Transformation Associate Director

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront, we have Total Wireless and Verizon Prepaid, our flagship brands available at Verizon-owned stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total Wireless is on a rapid cent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research's prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday).

In this highly visible and integral role, the Associate Director Program & Project Management is responsible for the organization, ensuring that the team and its leaders are equipped with the forums and deliverables needed to communicate their programs' plans and corresponding results. Ensuring governance structure is in place and thoroughly executed is key in this role to enable growth, driving collaboration and forward momentum across Values groups (Customer Experience, Chief Revenue Office, Finance Operations, Base Management and Marketing). Your goals are to align our business partners across Value, in an effort to accelerate decision making on key strategic initiatives for the portfolio of Value brands. Experience managing and influencing relationships at the senior executive level. Ability to present and interact with all levels of management, you will work autonomously to orchestrate across VP's, Band 5 leaders and their teams to define and manage our portfolio of initiatives that are designed to enable the Values strategic plan. For executive leadership, you will curate business updates and deliverables that showcase the impact of transformations programs inclusive of bottom up, data driven solutions as well as top down requirements and business needs while driving innovation for the organization's future.

Responsibilities:

• Facilitate and lead governance framework across Values Organizations (Chief Revenue Office, Customer Experience, Marketing, Base Management, Transformation Office).

• Acts independently to proactively lead as a forcing mechanism to bring up key decision points, and or alignment needed with Senior Leaders to advance the strategic priorities of the business.

• Creating and presenting material at executive level meetings across Value.

• Independently owning and following up executive requests, Steerco takeaways and requests for the business.

• Independently managing and influencing relationships at the senior-executive level.

• Implement and maintain robust compliance and risk management measures to ensure the integrity of Values portfolio meets and exceeds targets.

• Foster collaboration across business units to drive progress and achieve strategic objectives.

• Managing and influencing relationships at the senior executive level.

• Maintain high attention to detail while defining and prioritizing research projects to ensure that we are delivering insights against the right questions.

• Prioritize key business processes that are pain points currently, and design initiatives that will help resolve the issues.

• Build business relationships to conduct current-state assessments, evaluate pain points, and discover opportunities to deliver value to the business.

• Track and report on key performance indicators, identifying areas for improvement and ensuring accountability.

• Collaborate with leadership to align change management and ways of working initiatives with the organization's strategic goals.

• Interface with Verizon Consumer Group Transformation Office executives to ensure alignment across the overall transformation program and Value's role within.

• Works with business leads across Value to identify and align on opportunities to de-risk portfolio of initiatives, as well as accelerate and grow initiatives to capture incremental benefits.

• Utilizes the right judgment on when, how and who to escalate within Value business leaders.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Eight or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Project management experience.

• High proficiency with Google Suite, Microsoft Excel and PowerPoint.

Even better if you have one or more of the following

• MBA or advanced degree.

• Design Thinking, Agile and/or Lean Six Sigma certification.

• Customer focused, with an ability to track and record delivering programs.

• Experience in consulting, developing strategy, and/or change management.

• Experience managing and influencing relationships at the senior executive level, with strong presentation and communication skills.

• Ability to think about future possibilities and rally numerous assets to design, test and learn, execute at scale.

• Good interpersonal, communications and presentations skills.

• Experience in problem solving and intellectually curious with good judgment.

• Change agent with strong credibility and influence across the business.

• Experience in analytical, critical thinking and outstanding quantitative skills.

• Good attention to details.

• Experience in managing client relationships.

• Good empathy skills combined with self-awareness.

• Strong business acumen

• Experience in project management and/or certification.

• Experience in handling confidential information appropriately.

• Experience in facilitation and coaching.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.