Phlebotomy Supervisor - Outreach
 Salem Hospital | |
 United States, Massachusetts, Salem | |
| 57 Highland Avenue (Show on map) | |
 Jul 18, 2025 | |
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- Performs phlebotomy draws 30-40% of the time or 15-30 draws/day as needed.
*Prepares and performs employee annual competencies and performance reviews on time. *Manages corrective action plans for employees. *Manages departmental purchasing and supply ordering. *Assures that the Phlebotomy Department is properly scheduled and staffed at all times and provides as a backup when needed. *Performs pediatric to geriatric phlebotomy on outpatients and/or inpatients venously or by heel stick. *Coordinates and supervises the activities of new employees during their training period. *Coordinates the overall daily department activities of the phlebotomy program at designated inpatient or outpatient sites for Salem Hospital Laboratory Services. *Partners with the Phlebotomy Manager in the selection and hiring of new phlebotomy staff. *Processes a variety of specimens in accordance with established protocol. *Performs EKG procedures on outpatients. *Performs other related duties as required or as responsibilities dictate. *Demonstrates a working knowledge of the Laboratory Information System (SunQuest/Beaker) and other applications necessary to perform work assignments. *Acts as a liaison between Salem Hospital Laboratory Services, physician office practices, and other laboratory clients. *Maintains safety standards in accordance with hospital policies, federal regulation and accrediting agencies. *Communicates with medical staff regarding problems, results and information concerning patients. *Responsible for the accuracy and organization of department manuals and protocol books *Responsible for maintaining Salesforce and all laboratory clients. *Coordinates and collaborates with colleagues and staff in providing home draw and mobile phlebotomy services. *Initiates and monitor all quality assurance activities and employee job performance competencies as it applies to phlebotomy. *Reviews and maintain all department records and inform the Phlebotomy Manager of any deficiencies. *Maintains and enforce established department policies and procedures, objectives, safety, environmental and infection control standards and serves as a role model for staff. *Provides individualized instruction to employees when procedure or protocol changes or reeducation is needed. *Keeps abreast of changes and industry best practices in the phlebotomy field. *Attends meetings as required. *Prepares and maintain the schedule of Phlebotomy staff with the assistance of the Coordinators. *Personal and Professional Growth *Demonstrates professionalism at all times. *Assumes accountability for his/her position, extends his/herself when unusual need arises. *Routinely undertake additional tasks when his/her assignment is completed. *Reports for work on time and gives adequate notice of absenteeism or tardiness. *Accepts constructive criticism regarding own performance and strives to make improvements. *Adheres to policies established for meals, breaks, dress code/nails, and parking. *Exhibits courtesy and respect to patients, families, physicians, clients, and co-workers. *Motivated and self-directed: *Carries out responsibilities promptly and in a self-directed fashion and in alignment with leadership. *Seeks additional learning experiences. *Contributes to Organizational Goals. *Utilizes concepts of preventive maintenance and proper use of laboratory equipment. *Is flexible and receptive to change. *Participates in quality improvement activities including site visit audits. *Demonstrates excellent customer service skills to promote customer satisfaction. *Daily Responsibilities, ensure proper coverage by checking call outs and notifiying phlebotomy manager and practice managers of scheduling changes. Address any schedling concerns in a timely manner and provide backup as needed. *Review Collection Manager & help draw on the InPatient floors, as needed. *Review NRC & Saftey Events, reeducate staff & document in Teams log. *Perform Rounds 1x/hr each day to check on employees and waiting rooms. Backup any area as needed. *Check all Logs for Completeness and perform any needed maintenance. Refrigerator, Room Temperature & Humidity, Eyewash, Daily Phlebotomist Checklist, Fire Extinguisher, Supervisor Checklist, Hand Hygiene Logs, checking all sharps containers (3/4 filled) etc *Manage Workflows for Inpatient, Outpatient and Road Phlebotomists. *Help with Specimen Drop-offs & Batching *Ensure staff is getting 30 minute breaks and provide coverage if needed. *Print Pending Logs at change of shifts *Work w/ Client Services or Specimen processing regarding issues *Address Any Patient Compliants or issues immediately & Document in Teams. Education Physical Requirements North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |