Day Shift Meeting Services Technician

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves -

Provide a high-level of technical support for internal, customer, and C-level Executive meetings. Execute room and equipment inspections. Complete meeting room set-up per meeting owners' requirements. Provide on-site support for meeting and video conference rooms. Maintain AV asset inventory. Operation and troubleshooting of AV systems including Flat Screens, Video Conference equipment, Projectors, Speakers, Amplifiers, Microphones, AV control systems etc. Support site based special events.

Your day to day:

Specific Duties:
You will be responsible for carrying out the following duties specific to your Position:

Meeting room set-up:

• Move and arrange tables, chairs per guest needs.
• Audio and video equipment, cabling, daily meeting schedule posting etc.
• Observe and abide by all Safe practices.
• Meeting /Video room checks:
• Daily and weekly equipment and facility inspection to verify room readiness.
• Document results via QR code survey.
• Correct outages as possible on the spot.
• Escalate unresolved outages using FM work order system, own issue resolution.

AV Assistance and troubleshooting:

• Respond to and resolve guest requests for help with AV equipment.
• Diagnose and repair AV issues, arrange for next level assistance with AV Vendors.

Meeting Room Asset Care and Tracking:

• Maintain accurate AV inventory records for each meeting room in AV Asset tracker database.
• Conduct PM on projectors, flat screens, microphone systems, etc.
• Maintain inventory of spare AV equipment and meeting room furniture.
• Maintain inventory of meeting room supplies, ie. markers, flip chart paper, spare cables, portable equipment.

Video Conference support:

• Respond to VC vendor (Cisco) on site assistance requests, e-mail and mobile phone.
• Provide VIP service for pre-arranged video calls as requested.
• Assist with vendor service calls for VC rooms, escort vendors, receive shipments.

Team/Training/Service:

• Participate in monthly team meeting.
• Complete AV, P&G account, JLL corporate and EX/customer service training as required.
• Demonstrate employee experience (EX) behavior.

Room Scheduling:

• Run reports for room set up requests
• Schedule administration, ie book, change, delete reservations for guests.

Special Events:

• Set up and removal of tables, chairs, linens, AV equipment etc per event requirements.
• Maintain site pool of shared AV equipment and tables, chairs, linen, etc for special event use.

Perform other duties as assigned.

Sound like you? To apply you need:

Knowledge, Skills, and Abilities

• Superior customer service skills and orientation
• Ability to maintain professionalism at all times under stressful situations
• Ability to plan and manage work under time constraints
• Ability to multitask and work without direct supervision
• Proficient in MS Office, and possess strong written, verbal and people skills
• Strong organizational skills and collaborative style
• Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports

Qualifications:

• High school diploma or state equivalent required. AV training, certification preferred.
• Minimum of 2 years' experience in AV, meeting room set-up and support.
• Audio Visual equipment operation: Projectors, flat screens, microphones, speakers, amplifiers, video cameras, room control systems, data sharing equipment.
• Basic software competency.
• MS Office: Word, Excel, Outlook.
• Conferencing tools.
• MS Teams, Cisco Webex.
• Team player, hard worker, good interpersonal skills, ability to communicate well in both oral and written reports and has excellent customer service skills.
• Requires the ability to move, lift 50 lbs., set up and tear down folding tables and chairs for large meetings. Ability to frequently walk around the buildings and up and down stairs.
• You enjoy and excel working on a fast-paced environment.
• You are detailed oriented to deliver results timely and with the highest quality.
• You feel empowered to create memorable human experiences for the client, the internal JLL team, and the account's OneTeam while upholding safety standards.
• You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box.
• You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally, and demonstrates accountability.
• You are open to new and innovative ideas, and you focus on continuous improvement and delighting the customer.

At JLL you are expected to think "WE". Everyone in the organization is part of the team!

You are a proactive, empathetic leader who brings a positive attitude to the workplace each day.

You are a change agent who lives JLL's core values, including ethics, teamwork, and excellence.

Working with and for people is your passion!

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.