New

Client Support Representative

TEKsystems
$21.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Wheeling
Jul 20, 2025
About the Role: Are you a proactive, detail-oriented professional with a passion for delivering exceptional customer service? We're seeking a Client Support Representative to join a well-established manufacturing company that serves the custom framing and arts market. In this role, you'll be the first point of contact for a diverse customer base, helping to build strong relationships and ensure a seamless experience from inquiry to order fulfillment. This is a full-time, onsite opportunity with a supportive team and a structured training program designed to set you up for long-term success. Key Responsibilities: * Handle inbound and outbound calls with retailers, distributors, OEMs, and the general public * Provide accurate product information, pricing, availability, and sample details * Enter and manage customer data and orders using Salesforce and internal systems * Support sales and marketing campaigns through targeted outreach * Assist regional sales teams with order placement, reporting, and customer qualification * Own customer issues and follow through to resolution with professionalism and care * Maintain up-to-date knowledge of the full product line and company offerings What You'll Need: Must-Haves: * 1-2 years of experience in B2B or B2C customer service or sales support * Strong order entry and data entry skills * Experience with ERP systems and general computer proficiency * High attention to detail and ability to manage repetitive tasks efficiently * Excellent written and verbal communication skills * High school diploma or equivalent Nice-to-Haves: * Experience with Salesforce or JD Edwards * Background in consumer or industrial products * Energetic, goal-oriented, and eager to learn Training & Development: * Structured onboarding with product and system training * Gradual transition to phone support based on readiness * Ongoing development through weekly training sessions and team collaboration * Full independence typically achieved within 9-12 months Why Apply? * Join a family-owned business with over 120 years of industry leadership * Be part of a team that values craftsmanship, creativity, and customer satisfaction * Enjoy a stable, long-term opportunity with potential for growth * Work in a collaborative, supportive environment with hands-on training * Access to benefits through the staffing partner If you're ready to bring your customer service skills to a company that values quality, tradition, and innovation-apply today! Pay and Benefits The pay range for this position is $21.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Wheeling,IL. Application Deadline This position is anticipated to close on Aug 1, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.