Veterinary Assistant-Triage Call Center

The Veterinary Health Center (VHC) within the College of Veterinary Medicine is seeking a Veterinary Assistant to join our dedicated Triage Call Center team to help facilitate exemplary patient care and quality customer service. This position is responsible for providing occasional clinical assistance and appropriate service for the calls coming into the VHC for patient appointments and consultations. The hospital mission includes providing quality medical services to clients and training for professional veterinary students. The individual must provide services in a professional manner, is the first impression, and establish the initial contact with the seller. Working hours for this position will be Monday-Friday and variable between the hours of 7am-6pm.

The Veterinary Health Center is a teaching hospital that offers routine, emergency, and specialty care services. The VHC strives to provide exceptional care for patients from high-quality routine healthcare to state-of-the-art advanced therapy for seriously ill patients. The Veterinary Health Center is located in Manhattan, Kansas which is a vibrant college community with a population of over 55,000 in the Flint Hills. We offer a comprehensive benefits package that includes 24 vacation days plus other paid time off (holidays, sick, and discretionary), health insurance, life insurance, and retirement plans. To see what benefits are available, please visit: www.ksvhc.org/about/employment/recruitment.html

This position is required to be performed on-site. Work is performed on employer premises or designated assignment location.

Minimum Qualifications:

• High school diploma
• One year of relevant experience

Preferred Qualifications:

• Two or more years full time clinical veterinary experience either in general &/or specialty practice.
• Knowledge of medical terminology, diseases, and symptoms.
• Ability to multitask in a high stress environment.
• Ability to make sound decisions in a stressful situation.
• Ability to prioritize and recognize the most effective & efficient process to accomplish the daily workflow.
• Strong multi-tasking skills.
• Ability to handle, restrain, and provide medical treatments to domestic animals.
• Excellent communication and strong interpersonal skills.
• Adaptable to different computer systems/advanced computer skills.
• Flexibility and willingness to help other teammates.
• A self-starter who is constantly looking for productive ways to fill downtime.
• Ability to answer multiple phone lines.
• Ability to perform word processing and data entry procedures on a personal computer.
• Willing and able to master new techniques.
• Veterinary Assistant Certification.

1. Resume
2. Cover Letter
3. Contact information for three professional references

Applications will be accepted until August 15, 2025.

Anticipated Hiring Pay Range

• $15.50-$17.25 per hour