New

User Support Specialist

Massachusetts General Hospital
United States, Massachusetts, Boston
100 1st Avenue (Show on map)
Jul 21, 2025
The MGH Institute of Health Professions is on the lookout for a dynamic User Support Specialist. In this role, you'll be at the heart of the Institute's technology operations, managing and supporting a range of tech resources like computers, printers, and classroom AV equipment. Reporting to the Director of Technology and Web Services, you'll offer hands-on technical support to students, faculty, and staff. Your day-to-day tasks will include installing and repairing equipment, setting up and operating tech resources, troubleshooting issues, and maintaining software. Are you ready to be the go-to tech expert at MGH? If so, this could be the perfect fit for you! This individual will work Tuesday through Saturday during the academic semesters. Tuesday through Friday the work hours will be 12:00PM through 8:00PM and Saturday will be 8:30AM through 4:30PM. These hours are subject to change to support each semester's course schedule. *PRINCIPAL DUTIES AND RESPONSIBILITIES:* Under the direction of the Director of Technology and Web Services, assists with the installation, maintenance, repair of hardware, software, audio visual equipment and related peripherals. (35%) Serve as a resource in support of the Institute's Help Desk requests (35%) Ensures the maintenance of all computers, printers, learning resources, software, classroom audio visual technology and lab technology and simulation resources (15%) Installs upgrades to hardware and software. (5%) Makes recommendations regarding upgrades and replacement of technology-related equipment. (5%) Attends classes and seminars to enhance knowledge of equipment and operating systems. (5%) Other duties as assigned by the Director of Technology and Web Services *EDUCATION* Associate's Degree or higher 1-3 years of experience Bachelor's degree preferred or related field *SKILLS/ ABILITIES/ COMPETENCIES REQUIRED* Candidates must have a solid understanding of computer hardware and software and the ability to troubleshoot computer and software problems Familiarity with Microsoft operating system and Apple operating system is required In addition, basic knowledge of MS Office suite is required Candidates must have at least 1 year of experience that includes customer service and help desk support The successful candidate will have experience and skill in the support of Audio Visual equipment and associated software, which includes equipment setup and troubleshooting and resolution of problems. At least one year of experience in Audio Visual production and sound is a plus The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.