New 
Customer Experience Internal Amplification Manager
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Jul 22, 2025 | |
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OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.Within CE&S, the Global Customer Experience (GCX) organization empowers Microsoft to deliver transformative customer and partner experiences through planning, co-creating, executing, and driving adoption of our Customer Experience (CX) strategy. Our bold ambition is to see Microsoft recognized as the CX leader across industries. Join us today to be at the forefront of CX strategy, innovation, and to deliver business value through prioritized CX improvements and customer obsessed culture at scale!We are seeking a CX Internal Amplification Manager to help elevate and enable internal CX impact. In this role, you will ideate, craft and produce messaging and assets for various internal employee channels. This role will craft and guide messaging and create content to deliver impactful storytelling to help advance the goal of energizing every role to be accountable for CX. This is a high impact and high visibility role that will collaborate closely with organizational leadership to implement and drive execution of internal amplification programs.This role is flexible in that you can work up to 100% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesInternal Amplification Strategy: Internal amplification of Microsoft's CX leadership and impact is critical to accelerate CX transformation. Develop and implement a comprehensive strategy to amplify CX insights across Microsoft, with MCAPS as the prioritized audience. The amplification strategy will be tailored to each audience, activating leadership voices and leveraging communication channels that are unique and high impact for each target audience. Responsible for creating clear, concise and compelling content for internal storytelling.Amplification Plan: Design and execute a detailed plan, including channel strategy, asset creation, execution and impact measurement, tailored to target audiences. Scale messaging through others to ensure key messages are integrated into executive talk tracks, key meetings, and events. Establish a quarterly timeline for content creation, review and distribution.Cross Functional Collaboration: Ensure a consistent CX voice across all customer experience related programs. Drive collaboration with stakeholders to produce core content and assets, leading across teams as needed to reinforce message alignment and adoption.Monitoring and Evaluation: Monitor and track the effectives of messaging and communication assets and channels, gather feedback and iterate plans to meet evolving needs. Determine clear metrics and key performance indicators.Creating and delivering engaging content that conveys findings and the organization's value, articulating messages and stories that resonate with and persuade diverse audiences.Other: Embody our culture and values | |