Embedded College Support Analyst - #004288

Western Carolina University continues to rank high on Forbes 'Best Employers' lists each year. Including:
* 2024 - Ranking in the top 8.5% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 34 out of the top 400 employers across all industries.
* 2023 - Ranked in the top 20% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 97 out of the top 500 employers across all industries.
* 2022 - Ranked 14th in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.
Western Carolina University is the UNC system's westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.

The primary location of this position is the Cullowhee, NC campus.

The Embedded College Support for the College of Health & Human Sciences ( CHHS) serves as one of the main technical support resources for the College of Health and Human Sciences and the CHHS building. This position reports, responds to, and resolves incidents, service requests, changes requests, and problems within CHHS and collaborates with other Division of Information Technology (DoIT) staff to ensure seamless support for CHHS faculty and staff. The position provides consultation and business relationship management functions between the CHHS, DoIT, and related vendors.

The primary duties of this position are to coordinate all information technology support for instructional spaces, faculty/staff hardware and software repair, virtualization, and curriculum-specific departmental technologies. The position troubleshoots, evaluates, and requests service, and is often responsible for first-line responses regarding technology within the HHS building. Position consults with other IT staff during decision-making processes for new equipment and systems development as relevant to CHHS. This position is expected to participate in planning and future operations involving new facilities, operating systems, and application deployment and installation.

The position works with a wide range of clientele within the CHHS, partnering with other embedded team members as well as the CHHS Dean/leadership to assess and define business and user needs. The position ensures technology is appropriately installed or configured, and integrates with various technologies in classrooms and teaching labs to assist CHHS with maintaining relevance and meeting accreditation needs as it relates to technology and support standards. This position assists in communicating and translating DoIT security standards, DoIT policy, and best practices on behalf of the DoIT.

Additional responsibilities include working with DoIT system administrators on planning, implementation, and roadmaps, exploring and planning future needs and general strategic planning in collaboration with the DoIT and the CHHS. This position is regularly engaged in projects and professional development activities.

* Strong service orientation.

* Demonstrated excellence in verbal and written communications skills with ability to perform basic data analysis on service data captured from client tickets.

* Demonstrated ability to work well and interact with others, including students, faculty, staff, and senior administration

* Demonstrated commitment to collaborative decision-making

* Solid organizational and time management skills

* Demonstrated ability to work with a diverse clientele, to gather and manage expectations, and to develop a plan to provide technical solutions within the parameters of the team's processes and procedures

* Strong communication and relationship-building skills to develop and maintain relationships with key partners across the university

* Ability to document and explain technical solutions to both internal and external audiences with differing levels of technical comfort

* Ability to learn new technology and skills in a fast-paced environment

* Knowledge of wireless devices and how they work

* Ability to proactively and independently perform research and seek solutions

Demonstrated meticulousness

Applicants must apply online in order to be considered.

Please include a cover letter, resume, and a list of references (with complete contact information).
Applicants must upload a DD-214 if claiming Veteran's Preference.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.

All new hires into positions subject to the State Human Resources Act ( SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources ( OSHR).

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.