Unit Asst/Patient Care Liaison - Proctor Cardiac Med/Surg

Carle Health
$16.59 - $26.88 / hr
United States, Illinois, Peoria
Jul 22, 2025
Overview To facilitate the activities of a nursing unit through the effective performance of receptionist, transcriptionist, and clerical processes. The position manages information and connects, physicians, staff, and visitors with appropriate resources. Greet patients and their representatives to foster a welcoming environment and help serve as an advocate for patient's needs. Qualifications Certifications: , Education: H.S. Diploma/GED (Required), Work Experience: Office Responsibilities Utilizes Technology accurately and efficiently. Assigns staff phones and coordinates with call light system Prints labels as needed Enter Pending / Confirmed D/C in Bed Management system Updates Bed Management system with admits and discharges Is a Technology superuser and acts as a resource Understands and is knowledgeable of computer downtime procedures Enter in patient changes as appropriate Utilizes the Intranet and email to keep abreast of information Uses and is able to trouble-shoot fax machine and printer Acts as a receptionist for the unit promoting positive relationships with those interacting with the nursing unit. Greets visitors, physicians, patients, and staff in a friendly receptive manner Promptly and courteously acknowledges individuals at the desk Displays warmth, concern and respect for those needing assistance Answers telephone timely, professionally, identifying unit, name, and title Establishes positive working relationships with other hospital personnel Knowledgeable and respectful of the roles other ancillary department personnel have in delivering patient care Communicates with others is professional and respectful Prioritizes and accurately channels incoming and outgoing information Maintains flexibility and is able to adapt to rapidly changing environment and work volume. i.e. Code Blue, UAT, staffing needs. Assists with patient care activities. Sets up room for admits and clears rooms after transfer/discharge Passes meal trays to patients Assists in the transfer and discharge of patients Answers call lights and relays pertinent information to the appropriate person Knowledgeable about use of patient care equipment (I.e. beds, bed check alarm, specialty beds, lift equipment, cleaning of patient equipment, and PPE holders). Performs activities efficiently and accurately to facilitate quality patient care and to ensure a safe and efficiently operating unit. Adheres to hand washing policy Demonstrates knowledge of ordering supplies for the unit as delegated Accurately files patient chart documents Prints ancillary handoff form Keeps unit organized Accepts direction from lead RN to facilitate patient care Runs errands and performs extra duties as requested. Knowledgeable of quality improvement indicators and assists in achieving positive patient outcomes. Files reports from printer/fax Checks consult book and call if needed Checks nutrition inventory and re-orders as needed Posts assignments/turns/information on unit board Changes batteries for lift equipment Prepares charts for anticipated D/C's and Nursing Homes Stocks rooms, BSI boxes Assembles admission packets Stuffs charts as appropriate Attends and participates in unit and house-wide committees, meetings (I.e. Unit Secretary meetings, Meetings with CEO, benefits committee). Patient Rounding Daily on all patients. -Assist in welcoming new patients and family to the unit. -Acts as liaison between patients, staff and hospital to resolve problems, provide information, and maintain positive relationships. -Maintain patient confidentiality. -Refers all questions of a medical nature to professional clinical staff -Reports pertinent patient needs to the care team assigned to the patient in a timely manner. -Documentation of rounding, along with any positive or negative feedback completed prior to leaving shift. About Us Find it here. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. \| For more information: human.resources@carle.com. Compensation and Benefits The compensation range for this position is $16.59per hour - $26.88per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.