Rectify all problems detected during preventive maintenance and attend to "non-contract" request calls, breakdowns and furnish reports of the findings.
Generate service report for customers and provide regular feedback and improve the effectiveness and efficiency of service operations.
Coordinate and monitor work progress with customer and relevant parties for information to expedite installation and supervise sub-contractors' work at site.
Advise and train customer on system operations.
Document work completed and submit service reports
Keep customer informed on the nature of service provided, outstanding issues, recommends system enhancements, upgrades, or replacements and promotes the sale of change orders.
Execute retrofit projects and organize schedule for the assigned project under your responsibility, in coordination with your supervisor (applicable to retrofit only).
Check in with Manager after the end of each workday while in the Field.
During, and/or at the end of each day/job, complete all company provided forms to the fullest extent possible.
Responsible for time management of jobs scheduled each out of town.
Check in with client at the beginning and end of each day.
Obtain client signature on company provided forms where applicable.
Use Time Clocks in the plant and ADP app when in the Field to account for daily times.
Hand in paperwork at the end of each trip for processing in sequential order.
Ensure all receipts or invoices for expenses have job numbers and get sent to the correct person.
Ensure all excess materials used for each job are listed properly and documented.
Assist on job sites with other Silent Aire Field Technicians as needed.
Answer all office emails/calls in a timely manner.
Check in as needed to ensure Manager or field supervisor are aware of your status.
Secure parts and tools needed throughout the day for various jobs as required.
Report all warranty repairs to the Manager or field supervisor and provide the necessary info needed to report back to the plant if it is a Silent Aire internal problem.
Set expectations to other team members.
Consult Manager or field supervisor in times of uncertainty.
Must be able to build client confidence in company.
Must respect and strictly adhere to the non-disclosure policies, on the jobsite and away.
Provide information to management on training needs and courses of interest.
Responsible for the daily preparation of the parts and tools for each day's activities.
Complete work in a timely and workman like manner.
Coordinate with dispatcher for the use of company tools and ensure they are returned to the office in a timely manner.
Participate in company-wide internal meetings as required.
Maintain company tools in a professional manner.
Must maintain all safety equipment at all times.
Basic knowledge of Windows Office Programs (Outlook, Excel, Word)
Must possess a valid driver's license
Must have a high school diploma or equivalent GED certificate
Must gain excellent logistical knowledge of customer's onsite practices.
Must be able to drive to local job and customer sites
On-call and overtime hours as needed
Knowledge of safety practices and building codes
Customer service skills
Previous experience with start up and commissioning responsibilities at customers facilities
Ability to read, understand and work from blueprints, specifications, and schematics
Ability to maintain required records and prepare reports
Aptitude and communications skills related to acting independently
Technical and working knowledge of internal and industry design and construction codes and standards
Proven planning, organizational, problem solving, decision-making, supplemented with a practical aptitude
Ability to lift 40lbs and use ladders working from heights Industrial, Manufacturing Facilities and Field and office environments
Johnson Controls, Inc.
paid holidays, sick time, 401(k)
Jul 23, 2025