Healthcare Call Center Representative $22/HR - IMMEDIATE HIRE

TEKsystems
$21.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Massachusetts, Boston
Jul 24, 2025
IMMEDIATE HEALTHCARE CALL CENTER OPENING OPPORTUNITY TO WORK FOR ONE OF THE LARGEST HEALTHCARE ORGANIZATIONS IN THE AREA, FULL TIME OPPORTUNITY WITH ROOM FOR GROWTH BOSTON, MA (ON SITE ONLY) $22/HR SHIFT: MUST BE FLEXIBLE BETWEEN 7AM-6PM + SUNDAY (A 5 DAY 40 HOUR WORK WEEK WILL BE ASSIGNED TO YOU) Qualifications: 2 years of call center experience or healthcare experience Excellent communication skills Microsoft Office proficient Responsibilities: Customer Service Reps are taking high volume calls a from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics. Their job is to determine who's on call at a client, pull up contact info in database and triage the call to the appropriate contact. KPI's: 85% of calls within 30 seconds. * The Customer Service Center answers call for the main published phone numbers for our hospitals and over 300 medical practices in the U * Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service * Responding to requests to page staff members and retrieving executed pages * Changing the current paging status as requested by the holder of the pager * Responding to requests from staff regarding department on-call schedules Database and directory updates * Maintaining the ability to multi-task and toggle between multiple screens seamlessly * Processing various Codes / Emergency calls in an accurate manner * Responding to all telephone inquiries for patient information, which may include handling confidential information Pay and Benefits The pay range for this position is $21.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Boston,MA. Application Deadline This position is anticipated to close on Jul 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.