Sr Director - Clinical Operations - Senior Living

The Senior Director of Clinical Operations - Senior Living is a member of the leadership team providing overall clinical service delivery leadership for Lifespark Senior Living and its senior living communities. Thei includes assisted living, memory care, independent living and skilled nursing. This role will engage in the ongoing development and implementation of our senior living clinical services plan, systems and the work related to performance excellence and implementing our Lifespark Way model. This role will collaborate with others across the organization, owners and individual senior living communities to ensure that Lifespark's full eco system (Lifespark Management Group, Home Health, Hospice, Community Home Care) capabilities reaches its full potential including the integration of Lifespark services across the senior living continuum.

The role also leads the work with the RN After hours and is a connection with the Lifespark triage. Additionally, leads the work for clinical education for all Lifespark managed communities.

The Senior Director of Clinical Operations - Senior Living provides leadership with stakeholders in support of the Lifespark mission, vision, and values. This role will lead the design, development and implementation of the senior living clinical services delivery. Further, this role will contribute to the transformation of senior living within the broader Lifespark organization and serve as the national leader and the standard of service to older adults.

Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we've been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That's where our people come in - from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently.

Our Lifespark culture has created not only an award-winning workplace - earning Star Tribune Top Workplace 11 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare - but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark's full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South - this is the experience you will help create at Lifespark! Changing the age-old story starts with you - let's get you hired.

Position Functions and Responsibilities

Organizational Vision and Operational Strategy:

• Collaborate with ownership and Lifespark leadership in developing and driving clinical and wellbeing services for residents within Lifespark Senior Living communities.
• Maintain current knowledge of projected trends in clinical service delivery within senior housing, assisted living and memory care markets and skilled nursing communities.
• Develop and oversee clinical delivery processes and outcomes within Lifespark Senior Living and the individual senior living communities, including training, monitoring and coaching employees related to components of clinical delivery.
• Spearhead the development, communication and implementation of effective clinical service delivery processes and staffing strategies and processes as it relates to new start-ups, as well as stabilized communities.
• Lead clinical system responses to regulatory or community health directives

Collaborate with the management team to develop and implement plans for the clinical delivery related to infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization

Day-to-Day Resident Experience Oversight and Processes Design:

• Provide day-to-day leadership and management to the clinical teams that mirrors its mission and core values of sparking lives.
• Engages in cross-functional initiatives to drive integration and alignment across Lifespark to improve operational and financial performance, improve resident experience, and deliver on Lifespark's commitment of achieving the quadruple aim and sparking lives.
• Collaborates with sales and operations to ensure alignment with short-term and long-term objectives using EOS principles and leveraging clinical and wellbeing best practices.

• Directly oversee clinical services training across the senior living portfolio specific to maintaining clinical excellence and compliance.

• Analyze internal clinical service delivery, packaging, and staffing to identify areas of process enhancement through an identify, discuss, and solve (IDS) process.
• Leads market-wide efforts to identify vendor partners to support clinical service delivery (i.e. pharmacy, medical supplies, infection control etc.).

• Supports and participates in tactics to achieve targets relative to growth and resident experience.
• Monitor and communicate performance through detailed reports.
• Maintain and build trusted relationships with ownership, clients, partners, and stakeholders.
• Participate in meetings with owners and leadership to review clinical performance and strategic initiatives.

• Maintain current knowledge of, and assure implementation of all rules, regulations, and standards governing accreditation, licensing, and service provisions specific to senior housing.
• Adhere to company, federal, state, and local business requirements, enforcing compliance and taking action when necessary

Additional Responsibilities:

• Lead quarterly, annual and on-going senior housing clinical service delivery strategies within Lifespark Senior Living.
• Lead and participate from the lens of senior housing in organizational growth, clinical service delivery and resident experience initiative projects.
• Oversight of the RN After Hours service line. Assuring follow up and coverage for clinical needs.
• Participate in rotation of call as needed for clinical support
• Collaborate on quality projects as needed with the Director of Quality and Clinical Leadership Development.

Metrics of Success

• Organizational Growth (Budget)
• Stakeholder Satisfaction (NPS)
• Engaged Workforce (NPS)
• P&L Achievement (Budget)

Qualifications

• 10+ years with senior service or housing clinical services delivery - preferred
• 5+ years of demonstrated experience leading and executing on clinical care delivery systems, including service package creation
• 3+ years supporting multi-site clinical delivery and oversight
• Must receive a "not disqualified" criminal background result from Department of Human Services and may not be on the OIG exclusions list
• Current driver's license and access to a personal car
• Ability to travel throughout Minnesota and Wisconsin 20% to 40% of time

Education

1. Licensed (RN) in MN and WI in good standing, Bachelor's degree
2. Master's degree in nursing or related field preferred
3. Ability to get licensed as an RN in new states as needed with growth

Knowledge, Skills and Abilities

• Experience training, engaging and coaching people
• Strong clinical expertise in senior services delivery, including housing and skilled nursing
• Strong professional network
• Broad healthcare, payer, population health and market knowledge
• Strong presentation and public speaking skills
• Strong written and oral communication skills
• Proficient with technology and relevant applications: Microsoft Office, PCC, Eldermark, calendaring, Wifi, Internet, etc. Or the ability to learn a new software application.
• Leadership: skills in coaching, delegating with accountability, facilitating, and influencing to achieve results in clinical service delivery
• Personal resiliency: emotional/intellectual flexibility, ability to remain calm, focused, and maintain objectivity
• Productivity: skills in prioritization, planning, organizing, and managing details
• Energetic selling proficiency: competitive and hungry for growth; able to exceed growth expectations
• Resident-focused orientation: in all sales and service activities, listens and responds to what current and potential residents want
• Relationship building: easily approachable, outgoing, friendly, warm (on phone/in person)
• Analytical and strategic thinking-seeing the big picture, using data to identify opportunities and close gaps

For this FT role the wage range is $175,000 - $200,000 (depending on experience).

Lifespark Benefits Include:

• Annual Reviews/Raises
• Paid Time Off - Vacation Time
• Mileage reimbursement
• Medical, Dental, Vision benefits for Full Time Hires
• Short-Term Disability & Long-Term Disability Insurance
• Life Insurances
• 401k + Company Match for full-time and part-time employees
• Referral bonuses
• Career path to other positions within our growing company!

It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to race, color, creed, religion, sex, gender identity, pregnancy, national origin, citizenship, marital status, familial status, age, sexual orientation, veteran status, disability, public assistance status, genetic information or any other status protected by federal, state, or local law.