Application Analyst

TTCU Federal Credit Union is seeking an Application Analyst - Mortgage Technology to support and enhance our mortgage lending systems. This role will be responsible for analyzing, implementing, and maintaining software solutions that streamline mortgage operations, ensure compliance, and improve the member experience. The ideal candidate will have a strong understanding of mortgage technology platforms, excellent problem-solving skills, and the ability to work cross-functionally with business units and IT teams. Experience with Encompass or similar systems is a plus. Join a team that values innovation, collaboration, and continuous improvement-and help us build better experiences for our members, one solution at a time.

Supervises: None

Essential Job Functions and Responsibilities:

• 
  

  Design and implement workflow efficiencies to streamline mortgage operations, reduce manual tasks, and shorten time to close-all while ensuring compliance and usability.

  
  
• 
  

  Build and maintain rules, forms, validations, and reporting tools. Provide Tier 2/3 support, manage upgrades and releases, and troubleshoot system roles, logic, and integrations.

  
  
• 
  

  Serve as a liaison between business users, IT, and vendors to align platform enhancements with member and employee needs. Facilitate training and onboarding to support adoption.

  
  
• 
  

  Ensure data accuracy and integrity through validation rules, reconciliations, and governance controls. Collaborate with BI and dev teams to align system logic and data flows.

  
  
• 
  

  Translate business needs into technical requirements, participate in Agile ceremonies, and drive initiatives that enhance the member experience and scale mortgage lending.

  
  

Minimum Qualifications:

• 
  

  Bachelor's degree in Computer Science, Information Systems, Business, or related field preferred.

  
  
• 
  

  3+ years of experience supporting mortgage technology, systems analysis, or workflow automation in a financial environment.

  
  
• 
  

  Strong knowledge of mortgage operations and the full loan origination lifecycle.

  
  
• 
  

  Skilled in system configuration, troubleshooting, and data workflows; scripting/automation experience (Encompass experience preferred) a plus.

  
  
• 
  

  Familiar with Agile delivery, test/change management, and regulatory considerations in mortgage tech.

  
  
• 
  

  Proven ability to evaluate system enhancements, manage multiple projects, and collaborate across teams.

  
  
• 
  

  Certifications preferred: Mortgage Origination Software, Agile/Scrum (e.g., CSM), Microsoft Power Platform or RPA tools (e.g., Power Automate, UiPath).

  
  
• 
  

  Strong communication skills with the ability to bridge technical solutions and business needs.

  
  

Why TTCU Federal Credit Union?
Join TTCU and be part of a growing team committed to ensuring the financial well-being of our members. We offer a competitive salary, benefits package, and a collaborative environment where your contributions make a difference. If you're passionate about compliance and making an impact, we'd love to hear from you!