Associate Director, Housing Operations (Custodial Programs)

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POSITION SPECIFICS

Housing Operations, a division of Auxiliary & Business Services (A&BS), is excited to welcome candidates for the position of Associate Director. This position supports the vision and mission of the Housing Operations by overseeing the department's custodial programs, staff and employee hiring, on-boarding, training, and professional development, along with project-related operational support to fulfill a tradition of excellence and service in residential facilities. As an incoming team member of Auxiliary and Business Services, it will be expected that all employees embody and model Penn State's and Finance and Business' Values to deliver an exceptional on-campus experience for our students, families, and guests.

The successful candidate will be responsible for the following:

• Lead the department's Custodial Programs team. Oversee the coordination of housekeeping practices ensuring best operational practices are followed for effectiveness, efficiency, consistency, safety, and sustainability. Research, consult with staff, and implement methods for improvement. Keep abreast of current developments in higher education and campus housing. Areas of campus-wide impact include: Cleaning Products, Tools & Equipment, Floor Care Certification Programs, Laundry Programs, Quality Assurance Programs, Standard Operating Procedures related to Custodial Task, Training Development & Coordination.

• Create an exceptional Staff and Employee experience. Coordinate all hiring, on-boarding, training, and professional development that increase morale, job satisfaction, and retention. Oversee and conduct annual performance evaluations. Support management staff and employees on job performance, discipline, grievances, accident reports, incident reports and related matters.Provide support and oversight in the formulation of plans and establishment of schedules for employees during peak time periods such as Arrival, Fall Break, Semester Break, Spring Break, and Summer.

• Develop operational support programs that continuously improve the on-campus experience. Coordinate lounge and community space refurbishment. Manage contract relations that serve operations and students such as vending, laundry, storage, and sustainability. Organize teams and resources for Arrival and Move-Out events.

• Review, analyze, and prepare annual operating budgets. Recommend major and minor equipment, furniture, and supply purchases. Develop inventory control program. Monitor monthly operating statements to ensure fulfillment of budgetary goals and established projections.

• As a designated Essential Employee, prepare for and respond to critical incidents to ensure continuity of operations for housing residents and guests. This is a 100% on-site position; telecommuting is not typical.

It is essential that the candidate have excellent written and verbal communication skills, the ability to use good judgment when dealing with sensitive and confidential information, be able to manage multiple tasks and deadlines, and demonstrate a genuine appreciation working with diverse audiences in a team environment. The successful candidate must have excellent skills utilizing Microsoft Office (O365) programs such as Word, Excel, and PowerPoint.

Additional Qualifications

APPA credential of Educational Facilities Professional (EFP) or Certified Educational Facilities Professional (CEFP) preferred but not required.

Finance and Business is a value driven organization that supports thousands of university faculty, staff, and students, while also providing services to the broader community and society. Auxiliary and Business Services is part of the Finance and Business team and has a vision of being a progressive, creative, innovative, and caring organization which provides the highest quality services, leadership, and expertise valued by our customers, our staff, and the communities we serve. Our values model those of Penn State's and we are especially committed to our goal of effectively managing and developing human resources within Auxiliary and Business Services while providing optimum personal satisfaction and professional growth in a diverse, enriching, challenging, and stimulating environment.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

More about Auxiliary & Business Services:

Auxiliary & Business Services is an umbrella organization for thirteen non-academic support units to include Housing & Food Services (HFS), Culinary Support Services, HFS Purchasing, Bryce Jordan Center, General Stores, Hospitality Services, Lion Surplus, id+ office, Multimedia Print Center, Transportation Services, Accounting and Business Operations, Information Technology, and Marketing. A&BS is one of the largest units of Penn State Finance & Business. From the dining commons to the airport, hotels, and a 16,000-seat arena that hosts sports, music, and entertainment events, A&BS provides essential services to students, faculty, staff, and the public.

BACKGROUND CHECKS/CLEARANCES

SALARY & BENEFITS

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Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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