Supervisor, Volunteer Programs

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

As a Volunteer Programs Supervisor, you will supervise staff and volunteers to achieve operational objectives and advance volunteer programs and services. Responsible for developing and implementing effective, cost-efficient methods to attract, onboard, train, schedule, engage and/or retain sufficient numbers of volunteers to meet operational needs. Supervise training, engagement, recognition and scheduling activities and assist with implementation of programs and systems. Serve as a liaison to internal partners and external organizations. Provide support, development and/or leadership guidance to all volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. This role is not eligible for relocation assistance!

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Responsible for the supervision of staff and volunteers including hiring, training, coaching, evaluating and performance management. Lead daily operations of the department and enhance operational success.
• Identify, modify and implement creative strategies to recruit and/or engage sufficient volunteers to meet operational needs, support organizational changes, achieve objectives, comply with organizational directives, the Code of Federal Regulations and other regulatory requirements.
• Assist with the development, implementation, and monitoring of the department's budget, goals and objectives.
• Consult with internal partners to develop and maintain volunteer recruitment and/or engagement plans and needs assessments. Ensure alignment of volunteer needs and national goals.
• Prepare internal partners to work with, monitor, and evaluate volunteer performance.
• Coordinate and implement training and/or communications efforts as necessary.
• May lead programs and events related to volunteer services.

Scope: Direct daily operations of work unit.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• Education: Bachelor's degree required.
• Experience: Minimum of 3 years of related experience; 5 years is preferred.
• Management Experience: Minimum of 1 year of lead or supervisory experience. Preferably, candidates will have 3 years of experience managing paid staff.
• Skills & Abilities: Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively. Knowledge and ability to use a computer. High level of professionalism, discretion and ability to handle confidential matters. Leadership skills with ability to train, coach, collaborate and delegate. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs preferred.
• Travel: Ability to travel to field offices and events.

* Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

What Will Give You a Competitive Edge (Preferred Qualifications):

• Experience in volunteer management.
• Proven ability to manage paid staff effectively.
• Strong background in community outreach and partnership development.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights