Trust Associate

Itasca Bank & Trust Co. is an independently owned, local community bank with locations in Itasca and Roselle. Itasca Bank values its staff. Our most important assets are the people - customers and employees. For over 75 years the Bank has been a responsible citizen and community leader because it respects the values of its past when making decisions that shape its future. Without a dedicated and responsible staff, we can't serve customer needs and remain a responsible corporate citizen. Itasca Bank has been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, which reflects our dedication to quality service, high standards, and responsiveness to customers and employees alike. Itasca Bank is a responsible employer dedicated to the health and safety of employees and works to maintain diversity in both its workforce and the vendors it uses. We encourage our employees' participation in community and civic activities which leads to better communities, and a positive workplace environment where a work/life balance is encouraged.

Essential Functions

Support Trust Administrators, including account setup and maintenance, client distributions, and bill payments.

Prepare and monitor investment profiles and assist with quarterly investment reviews.

Ensure timely and accurate entry of account information into internal systems.

Assist with completion of initial and annual trust account reviews.

Track and coordinate trust account opening and closing, ensuring timely and accurate processing.

Authorize and prepare bill payment requests for pre-approved vendors accurately and ensuring compliance.

Research trust-related matters and provide conclusions for Trust Officer review.

Track and maintain real estate assets including insurance, appraisals, and property tax payments.

Respond to client inquiries and coordinate with Trust Administrators to resolve issues efficiently.

Generate routine trust reports and account statements for internal and external customers.

Initiate and monitor asset collection, ensuring complete and timely receipt of all assets.

Provide support for tax reporting, including tracking payments and filings to ensure compliance.

Reviews, and makes recommendations for operational procedures changes to improve efficiencies, accuracy, streamlining and compliance.

Digitize and archive client documents in accordance with retention policies.

Support internal, state, and FDIC audit processes.

Provide cross-functional support within the trust operations department.

Prepare discretionary distribution requests for Administrator's review.

Manage incoming and outgoing mail, including trust-related client communications.

Prepare account inventories and annual accountings.

Supervisory Responsibility

None

Work Environment

This job operates in a bank branch office. It is a professional environment. Currently this position is fully in person. As the role evolves, hybrid work may be available.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Required Education and Experience

Minimum 3 years of Trust Operations/Administration, Bank Operations, or Bank Compliance experience.

High school diploma or equivalent.

Enthusiastic, self-motivated individual with the ability to work in high pressure, time sensitive environment.

Excellent interpersonal skills and customer service skills.

Excellent organizational skills and attention to detail.

Strong analytical skills and problem-solving skills.

Excellent verbal and written communication skills.

Demonstrated professionalism and discretion with internal and external customers.

Effective collaboration at all levels of the organization.

Willingness to share knowledge and learn from others.

Ability to handle sensitive and confidential matters.

Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).

Preferred Education and Experience

Associate degree in related field.

Experience with trust accounting systems.

AAP/EEO Statement

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.