New

IT Support Technician

Mercer University
sick time
United States, Georgia, Macon
Jul 25, 2025
IT Support Technician Application Instructions: External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. IMPORTANT: Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The " My Experience" page is the only opportunity to add your required supporting document attachments. You will not be able to modify your application after you submit it. Current Mercer University Employees: Apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply. Job Title: IT Support Technician Department: IT Infrastructure Services College/Division: General University Primary Job Posting Location: Macon, GA 31207 Additional Job Posting Locations: (Other locations that this position could be based) Job Details: Mercer Medicine is searching for an IT Support Technician on the Macon, Georgia campus. Responsibilities: The IT Support Technician's primary responsibility is to provide technical support to all of Mercer Medicine's faculty and staff. This includes handling on-site support, remote-site support, phone calls, e-mails, and issues reported in the incident tracking system provided by the Help Desk. This position is responsible for the installation, maintenance, and support of computer hardware and software. Duties also include identifying and resolving problems with computers, basic network issues, and audio-visual resources. The IT Support Technician must have strong customer service and communication skills in order to fulfill required duties, which include conversing with faculty and staff who are not technologically proficient. Qualifications: A high school diploma or GED is required along with 2 years of customer service experience which must include 1 year of professional experience providing computer hardware and software support. CompTIA A+ certification required or must be completed within 12 months of hire. Candidates must have current valid driver's license and be insurable by the university's carrier. Knowledge/Skills/Abilities: Computer troubleshooting skills and basic network diagnostics, customer service assistance, essential server administration. Must be proficient in supporting and configuring current Windows client operating systems. Must be proficient in supporting and configuring the MS Office Suite, including Outlook. Strong analytical and problem-solving skills and the ability to develop creative solutions to technically challenging problems. Provide technology recommendations and hardware/software quotes to faculty and staff. Excellent written and verbal communication skills with the ability to support faculty, staff and students who have a wide range of technical proficiency. Conduct individualized instruction and demonstrations on the use of computer/network hardware and software via phone, as needed. Ability to carry up to 25 lbs. for short distances with or without reasonable accommodation. Ability to travel on university business and must be insurable by the university's carrier. Background Check Contingencies: Criminal History Document Attachments: Resume Cover letter List of three professional references with contact information About Mercer University Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer's twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer's employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community. Why Work at Mercer University Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, s chedules that allow for work-life balance, and so much more! At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University. For more information, please visit: https://hr.mercer.edu/prospective/ Scheduled Weekly Hours: 40 Job Family: Staff Information Technology Non-exempt EEO Statement: EEO/Veteran/Disability To apply, visit https://merceruniversity.wd1.myworkdayjobs.com/en-US/external/job/Macon-GA--31207/IT-Support-Technician_26-098 jeid-fe34ae07fba77e4e942c0f9f2b7686d5