New

Remote Customer Service Representative

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Raleigh
Jul 26, 2025
Customer Service Representative (Remote) Pay: $18-$20/hr (based on experience or education) Schedule: Monday-Friday \| 8:00 AM-4:30 PM or 9:00 AM-5:30 PM EST (45-minute lunch, 38.5 hours/week) Benefits: Weekly pay cycle \| Medical, Dental & Vision coverage Location: 100% Remote (Equipment provided; candidates must supply reliable internet and a quiet workspace) About the Role As a Customer Service Representative (CSR), you'll be the first point of contact for our customers, playing a vital role in upholding our organisation's Core Values. Your mission is to consistently deliver exceptional service by providing accurate, timely, and empathetic support across a range of benefit and claim products. You'll work in a remote call centre environment, handling inquiries related to Short-Term Disability (STD), State Disability Insurance (SDI), Absence Management (AM), Long-Term Disability (LTD), Life Insurance, and Accidental Death & Dismemberment (AD&D). Key Responsibilities * Respond to inbound calls with accurate, customer-focused information regarding disability, life, and leave claims. * Gather and document relevant information to support new and ongoing claims. * Maintain detailed and accurate records in the claim system. * Issue timely claim acknowledgements and process incoming documents with precision. * Meet or exceed call centre performance metrics while remaining compliant with operational standards. * Demonstrate empathy, professionalism, and a genuine commitment to customer satisfaction. * Collaborate with team members to foster a positive, flexible, and high-integrity work environment. Required Skills & Qualifications * Experience: 1-2 years in a call centre or office-based customer service role. A Bachelor's degree may substitute for experience. * Education: High school diploma or GED required. * Communication: Strong interpersonal skills and a confident phone presence. * Technical: Proficiency in Microsoft Office (Word, Excel, Outlook). * Industry Knowledge: Experience in insurance, benefits/claims, or financial services is a plus. * Professionalism: Demonstrated reliability and tenure in previous roles. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.