New

Manager, Product & Engineering

T-MOBILE USA, Inc.
$134,300 - $242,200Corporate Bonus Target: 15%
life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k)
United States, Georgia, Atlanta
Aug 07, 2025
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview If you're driven to create exceptional experiences, the Frontline & Business Experience Team is the place to be. Here, you'll do more than contribute-you'll take ownership and help shape the future of frontline product innovation. As passionate advocates for our frontline teams, we're focused on building tools and solutions that set the industry standard. It's a space to lead with intention, think boldly, and push boundaries. Our culture is built on innovation, agile execution, and radical transparency. Every day brings new challenges and opportunities on a team committed to growth, transformation, and meaningful impact. Bring your vision, drive, and creativity-and help us bring the Un-carrier spirit to life. If you're ready to lead and disrupt, we want to hear from you. Available locations: Bellevue, WA or Atlanta, GA. Job Description: As Manager, Product Management, you will lead a team of professionals responsible for driving the Care Desktop product strategy and leading the product roadmap and capabilities related to Frontline & Business Experience to deliver exceptional interactions. You will partner closely with business and delivery teams to align on priorities, contribute to cross-functional initiatives, and ensure seamless execution. This role plays a critical part in fostering strong multi-functional relationships and enabling team success through a deep understanding of Agile/SAFe practices. Your direct reporting line may include Product Managers, Product Owners, technical and solution architects, DevOps managers, UI/UX designers, test engineers, and full stack software developers. Job Responsibilities: Partners with business, internal/external collaborators and leadership to understand current customer experiences, identifies areas of opportunity Creates and leads product vision and strategy; connects the company vision to the product and shows impact through relevant critical metrics. Owns the "big picture" of challenges impacting the customer experience, including the technical, functional, process, and policy considerations. Leverages data-driven decision making and demonstrates a strong understanding of how to effectively apply AI tools and insights to optimize product experiences and drive strategic outcomes. Works with business to identify and articulate initiative scope, benefits and ROI. Serves as the driving force behind the delivery of multiple, concurrent projects and products. Develops, and leads a team of Product Managers, who will work with collaborators to define features and user stories to deliver frontline experiences. Drive continuous improvements in the SDLC. Manage capacity work planning. Effectively and efficiently persuade, direct and collaborate with SVP's, and occasionally with EVP's and C-Suite. Also responsible for other Duties/Projects as assigned by business management as needed. Relationship and People Management: 1-5 in a Supervisory role Manages relationships with assigned vendors, including driving features and function requests for inclusion in future product releases. Effectively leads team to achieve results by providing appropriate direction, timely developmental feedback and coaching, and conducting performance evaluations and conversations. Interviews and hires qualified team members, striving to improve T-Mobile bench strength and augmenting product or project teams with contract staff when required. Supports team in creating training and career development plans and ensures assignments with increasing levels of responsibility are given to staff. Provides coaching and direction to the team that drives action and enables achievement of performance and operational goals. Education and Work Experience: Bachelor's Degree in Computer Science, Engineering, IT or equivalent experience. (Required) 5-7+ years of relevant Product Management, Product Owner, Business Analyst, and System Analyst experience in an agile software product development environment. (Required) 4+ years of people management or lead experience. (Preferred) Experience as a software developer or architect, with hands-on coding experience in relevant programming languages (e.g., Python, Java, C++, Go). (Preferred) Solid understanding of software development methodologies (Agile, Scrum, DevOps) and experience with relevant tools (e.g., JIRA, Confluence, GitHub). (Preferred) Experience with Agile backlog/project management tools. (Required) Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies, across multiple teams. (Required) Experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes). (Preferred) Strong requirements elicitation, and validated writing skills including the ability to write concisely and clearly for different audiences. (Required) Demonstrated knowledge of telecommunications industry standards, technologies, and competitive landscape, including 5G. (Preferred) Licenses and Certifications: Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred) Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred) At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes, may require up to 20% domestic travel. Work Schedule: This position follows a 3:2 hybrid model, where employees work in the office three days a week and may work remotely two days a week. This model supports both collaboration and flexibility, aligning with how we deliver impact at T-Mobile. DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No Base Pay Range: $134,300 - $242,200 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.