Manufacturing Customer Service Supervisor

Job Category: Full Time, Direct Hire

Compensation: $34.00 - $35.00/Hour + Comprehensive Benefits

Location: Buena Park, CA

BBSI is proud to partner with a leading manufacturer and distributor serving the residential, commercial, and architectural markets. Our client is known for quality craftsmanship, innovation, and exceptional customer care. If you're a driven leader with experience in the wood door or millwork industry and a passion for delivering top-tier service, this is your opportunity to lead a talented team and make a measurable impact.

Position Overview

As the Customer Service Supervisor, you'll oversee and mentor a dynamic customer service team to ensure seamless experience from order entry to delivery. You'll collaborate closely with sales, operations, and production teams to maintain exceptional service standards while driving accuracy, efficiency, and customer satisfaction.

KEY RESPONSIBILITIES

Team Leadership & Development

• Supervise, coach, and inspire a team of 10-12 customer service and order entry representatives.
• Conduct regular performance reviews, set clear goals, and foster a high-performance, customer-focused culture.
• Promote company values, mission, and service excellence in every interaction.

Customer Relationship Management

• Build and maintain strong relationships with distributors, contractors, and clients.
• Resolve escalated customer issues promptly and professionally.
• Develop and implement customer service procedures, policies, and standards to enhance satisfaction.

Product & Market Knowledge

• Maintain in-depth knowledge of wood door and millwork products, specifications, and lead times.
• Educate customers and team members on product features, applications, and industry trends.
• Stay ahead of competitor activity through regular market research.

Operational Coordination

• Ensure accurate and timely processing of orders, confirmations, and work orders.
• Review quotes, shop drawings, and order details for accuracy before production.
• Partner with operations, logistics, and purchasing to ensure on-time delivery.
• Monitor key performance metrics such as order accuracy, response times, and customer satisfaction scores.

QUALIFICATIONS

• 5+ years in customer service within the door, millwork, or related industry.
• 2+ years in a supervisory or lead role preferred.
• Strong knowledge of doors, trim, and hardware components is highly desirable.
• ERP system experience plus proficiency in Microsoft Office Suite.
• Excellent leadership, communication, and organizational skills.
• Ability to thrive under pressure and manage high-volume workloads.
• Bilingual (English/Spanish) a plus.
• High school diploma or GED required; associate or bachelor's degree preferred.

Benefits & Perks

• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• Paid vacation, holidays, and sick leave.
• Professional development and growth opportunities.
• Phone stipend.