Director of Services OEM

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Courtyard Atlantic City

Coordinate all group, transient, and catering sales solicitations and bookings to maximize overall revenue
• Develop, recommend, implement and manage the division's annual budget and the advertising, public relations marketing and sales plans and programs for the hotel to maximize rate, occupancy and food & beverage opportunities thus ensuring the hotel meets/exceeds management and owner revenue/profit goals and expectations
• Proactively conduct outside sales calls, conduct sales tours and entertain clients
• Understand the content reflected in contracts and how to negotiate terms therein
• Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies
• Monitor production of all top accounts and evaluate trends within your market
• Adheres to Highgate established regulations, company standards, sales standards and sales metrics related
• Comply with attainment of individual goals, as well as team goals and budgeted metrics
• Train all members of the hotel staff on how to recognize and capitalize on all sales opportunities to increase hotel occupancy and revenue
• Participate in required M.O.D. and Saturday office coverage as schedule
• Develop a full working knowledge of the operations and policies of the hotel, including Sales, Food and Beverage, Front Office and Reservations
• Maintain strong visibility in local community and industry organizations
• Attend and/or conduct daily/weekly/monthly meetings and any other functions required by management, providing training on a rotational basis
• Maintains professional working relationship and promote open lines of communication relationships to achieve initiatives with respective marketing partner(s) and other internal departments
• Act, as directed, on behalf of the General Manager in his/her absence; performing any other duties, as requested by management
• Coordinate all non-group transient sales and catering solicitations to maximize overall profits.
• Administer training in the Sales and Catering departments, according to Highgate Hotel standards.
• Assist in the preparation of required reports in a timely manner.
• Conduct weekly sales meetings according to Highgate Hotel standards.
• Develop quarterly KRA's, and review the KRA process with-Team to ensure that deadlines are met.
• Conduct daily Highgate Hotel Business Review (HHBR) meeting with Sales and Catering, operations staff and General Manager.
• Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy, Average Daily Rate (ADR) and Banquet and Catering revenues.

• At least 6 years of progressive hotel sales experience preferred; or a 4-year college degree and at least 3 year of related experience; or a 2-year college degree and at least 5 years of related experience.
  Must have a valid driver's license in the applicable state
• Supervisory experience required
• Must possess highly developed verbal & written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients
• Must have thorough experience with professional selling skills: opening, probing, supporting, closing
• Shows strong analytical skills and strategic vision in establishing appropriate sales deployment
• Must be proficient in general computer knowledge especially Microsoft Office products
• Must be able to work independently and simultaneously manage multiple tasks Strong organization and presentation skills
• Demonstrated ability to effectively interact and manage people of diverse socioeconomic, cultural, disability and ethnic backgrounds while solving complex problems and creating a productive sales team
• Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession
• Must work well in stressful, high pressure situations; maintain composure and objectivity under pressure
• Must be able to work with and understand financial information and data, and basic arithmetic functions
• Must be proficient in Windows, Company approved spreadsheets and word processing.

Physical requirements:

Long hours sometimes required.

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.