CCE Engineer MTS

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Inc. seeks CCE Engineer MTS in San Francisco, CA:

Job Duties: Investigate, reproduce, and diagnose complex issues affecting our customers. Solve tough technical problems and recommend improvements to products and processes. Identify root causes, propose test cases and fixes, and develop new debugging tools while working closely with product teams. Provide timely information to customer facing teams to improve overall customer satisfaction. Mentor Technical Support on technical issues and standard processes. Form collaboration across Customer Services, R&D, and data center operations as a technical guide. Participate in the team's on-call rotation to address complex problems in real-time and keep services operational and highly available. Develop high-quality, production ready Tools that can be used by internal users. Work closely with multi-functional teams across geographies. Telecommuting is an option.

Minimum Requirements: Master's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field) or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) Object-oriented programming (Java and Python); (2) SOAP and REST APIs; (3) Software Quality and Testing; (4) SQL; (5) Amazon Web Services (AWS); (6) Database Management Systems; (7) Integration; (8) Machine Learning; (9) Oracle; (10) XML; (11) ETL technologies. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option.

Salary: $155,605.00 - $188,600.00 per annum.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 24-151748. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.