Configuration Engineer

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview
This position is a member of the Digital Workplace Team and will be responsible for end user deployment configurations and support. They will focus on the design, deployment and management of the MDM infrastructure, creating software deployment packages/updates and applying best practices for Safelite's end user.

What you will do

• Mobile device/other management using Workspace One, including profile/device profile configuration and auditing the settings to ensure

• Coordinate and deploy applications ensuring all devices receive the updates based on the active users in the system

• Collaborate with other teams and vendors to develop and implement new solutions to meet business requirements, Documentation

• Ensure project completion by assessing and engaging additional support teams including but not limited to internal areas as well as 3rd Parties

• Level 3 support of the mobile tickets

• Create and maintain technical documentation and training materials where needed

• Provide after hours support as needed

• Performs other duties as assigned

• Complies with all policies and standards

Education Qualifications

• Bachelor's Degree bachelors degree in Information Technology or equivalent experience Required

Experience Qualifications

• 4-6 years Mobile Device Support Required

• 1-3 years customer service experience Required

• 4-6 years experience providing application support in complex business environments, including a mix of SaaS, Hybrid and On-premise installations Required

• 1-3 years experience working in business critical environments Required

Skills and Abilities

• Excellent verbal and written communication skills (High proficiency)

• Proven troubleshooting abilities (High proficiency)

• Passion for investigating and solving customer problems, using advanced diagnostic and troubleshooting skills / toolsets (High proficiency)

• SaaS platform integration / interface / API troubleshooting (Medium proficiency)

• Experience in administering AWS / Azure cloud platforms (Medium proficiency)

• Proficiency / certified in Enterprise Mobility Management Toolsets (e.g. AirWatch, InTune, XenMobile) (Medium proficiency)

• Microsoft 365 Teamwork Administrator Associate Certification (Medium proficiency)

• CompTIA Cloud + (Medium proficiency)

• Proficiency / certified in Endpoint Platform Management and Packaging Toolsets (e.g. SCCM, InTune, Altiris)) (Medium proficiency)

• Proficiency / certified in VDI troubleshooting skills (e.g. XenDesktop, VMware Horizon) (Medium proficiency)

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

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This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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