Clinical Research Coordinator
Division of General Internal Medicine Job Summary We are looking for a Clinical Research Coordinator who is passionate about addressing health disparities, as well as has a familiarity with chronic disease management and clinical trials. This position will function as a member of a multidisciplinary research team, has experience working in care settings serving low-income. Experience working with racially, ethnically diverse, and lower health literacy patient populations is desired.
This role requires a high level of comfort and skill with communicating with a diverse range of stakeholders in the public health setting. This role will perform independently or with general direction at the fully operational journey level of the series to execute, manage, and coordinate research protocols, as directed by the Project Manager, Project Coordinator, and/or Principal Investigators (PI); may coordinate the data collection and operations of several concurrent clinical research studies under the guidelines of research protocols, UCSF and regulating agency policies.
The duties may include, but will not be limited to supporting the management and coordinating the tasks of single or multiple clinical research studies, depending on their size and complexity; act as intermediary between services and departments while overseeing data management; manage and report on study results; create, clean, update, and manage databases and comprehensive datasets and reports; coordinate staff work schedules, assist with training of Assistant CRCs, and assist with oversight of other research staff; manage Investigator's protocols in the IRB/Institutional Review Board online system, as well as renewals and modifications of protocol applications and the implementation of new studies; participate in the review and writing of protocols to ensure institutional review board approval within University compliance; help assure compliance with all relevant regulatory agencies; oversee study data integrity; implement and maintain periodic quality control procedures; interface with departments to obtain UCSF approval prior to study initiation; maintain all regulatory documents; report study progress to investigators; participate in any internal and external audits or reviews of study protocols; and perform other duties as assigned.
Other responsibilities include supporting the stakeholder engagement, including supporting participating sites to recruit, orient, and onboard patients, community advisors, as well as professional stakeholder advisors. Additional activities may include but not be limited to developing and implementing inclusive and patient-centered engagement strategies and liaise among clinics, hospitals, and community-based organizations in the San Francisco Bay area.
This position will need to travel to various clinic sites in-person across the Bay Area. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $34.32 - $55.19 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description The UCSF Division of General Internal Medicine (DGIM) at Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG) delivers innovative, comprehensive and complex primary medical care to San Francisco's vulnerable patients; carries out highly impactful translational research focused on generating new knowledge to improve the health of vulnerable populations; engages in meaningful policy work focused on reducing health disparities and ensuring access to care; and trains the next generation of physician leaders and researchers in the care of vulnerable and underserved populations. DGIM works closely with the UCSF Action Research Center for Health Equity (ARC), which carries out innovative research to prevent and treat chronic disease in populations for whom social conditions often promote or make management of the chronic diseases more challenging. ARC is nationally and internationally known for its research in health communication and health policy to reduce health disparities, with special expertise in the social determinants of health, including literacy. food policy, poverty, and minority status, with a focus on the clinical conditions of ore-diabetes. diabetes. and cardiovascular disease. Required Qualifications
- HS graduation and sufficient experience and demonstrated skills to successfully perform the assigned duties and responsibilities; and/or equivalent experience/training.
- Bilingual proficiency in written and oral communications in Spanish and -English or Cantonese and English.
- Attention to detail; strong interpersonal skills; excellent, effective verbal and written communication skills to coordinate with subjects, team members, other departments and outside institutions; and the ability to multi-task in a fast-paced environment while working with a diverse subject population.
- Ability to work well independently, complete projects in a timely manner, and prioritize multiple projects to ensure the completion of essential tasks by deadlines.
- Basic knowledge of relevant policies and regulatory requirements. Basic knowledge of health professions education industry. Basic knowledge of administrative analysis and operations research. Skills in developing and implementing processes and systems. Familiarity with the administrative and operational implications in a program.
- Communication skills; includes verbal, written and active listening, empathy, humility, and warmth. Service oriented and responsive to questions and requests. Ability to interact in a professional, resourceful, and courteous manner. Ability to to convey complex concepts in an understandable manner to a lay public.
- Demonstrated ability to develop working relationships study team as well as community/patient partners.
- Organizational and analytical skills, has ability to work with complex faculty calendars / schedules and requires well organized and detail-oriented precision.
- Investigative, data analysis, and reporting skills. Ability to generate computer reports, checking for errors, correcting and submitting accurate reports. Skills include entering, maintaining, extracting, and analyzing data in electronic systems.
- Familiarity and comfort with use of mobile phone apps, preferred knowledge of apps designed to promote wellness.
- Capacity for self-monitoring and improvement, demonstrated excellent punctuality, attendance, and reliability. Follow-up and works well under pressure and deadlines.
- Documentation skills, ability to set priorities, work collaboratively,
- Excellent computer and word processing skills, using standard software (such as Microsoft Word Excel, Access and/or PowerPoint).
- Proven flexibility to adjust to constantly changing priorities.
- Understanding of patient population to create rapport and a relationship, while also giving insight to what is realistic and appropriate for patient participation.
- Proactive in helping lead the development and implementation of recruitment strategies.
Preferred Qualifications
- Bachelor's degree in health or public health or related discipline
- Certification by the Society of Clinical Research Associates or the Association of Clinical Research Professionals
- At least one year of previous experience as a clinical research coordinator or equivalent combination of experience / training
- Experience with research tools such as REDCap, Qualtrics, Dedoose or Atlas.ti.
- Fluency in the usage of Institutional Review Board (IRB) online system for submission, renewal, and modification of protocols through this system.
- Certification by the Society of Clinical Research Associates or the Association of Clinical Research Professionals
- Experience working with diverse populations, knowledge of community resources and experience working with a variety of community-based organization.
- Experience with electronic medical records.
- Knowledge of UCSF and departmental policies for dealing with reimbursement, guidelines for research, confidentiality and HIPPA regulations, following the UCSF mission statement and purpose for research, and a clear understanding of policies and procedures on patient safety and confidentiality (electronic and hard copy medical records, patient charts, communication, etc.); knowledge of medical terminology, research policies and guidelines, guidelines for packing/shipping infectious substances, database building/analysis, and data management within some of the following: REDCap, Qualtrics, and Microsoft Excel.
- Experience applying the following regulations and guidelines:
- Good Clinical Practice Guidelines
- Health Information and Accountability Act (HIPAA)
- The Protection of Human Research Subjects
- IRB regulations for recruitment and consent of research subjects
- Effective Cash Handling Procedures
- Environmental Health and Safety Training
- Fire Safety Training
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Job Code and Payroll Title 009335 CLIN RSCH CRD Job Category Research and Scientific Bargaining Unit University Professional Technical Employees - Research Support Professionals Unit (UPTE-RX) Location San Francisco, CA Campus Zuckerberg San Francisco General (ZSFG) Additional Shift Details Monday - Friday, 8:30am - 5:00pm |
University of California - San Francisco Campus and Health
Aug 07, 2025