Guest Services Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:The Guest Services Ambassador serves as the first point of contact at Stripe facilities, creating exceptional first impressions while providing professional, personalized service to employees and visitors. This role represents both JLL and Stripe, embodying the company's culture and values through every interaction. The position ensures a welcoming, secure, and well-managed reception area while supporting workplace operations and enhancing overall workplace experience.

What your day-to-day will look like:

• Welcome and greet all visitors, employees, and vendors in a professional and hospitable manner
• Manage visitor registration process using appropriate technology systems
• Coordinate with security to ensure compliance with access control protocols
• Notify employees of visitor arrivals and coordinate escort arrangements as required
• Answer, screen, and direct incoming calls via the reception console
• Manage inbound deliveries and coordinate distribution with mail services team
• Provide general information and directions to visitors and employees
• Monitor reception and lobby areas to ensure cleanliness and professional appearance
• Support meeting room management including basic troubleshooting of audiovisual equipment
• Assist with catering coordination for meetings and events as needed
• Respond to general inquiries and requests from employees and visitors
• Support emergency response procedures and building evacuations as required
• Maintain reception area supplies and marketing materials
• Provide administrative support to the workplace team as needed
• Document and report workplace issues through appropriate service request channels
• Other duties as assigned

Required Qualifications

• High school diploma or equivalent.
• 2+ years of experience in reception, hospitality, or customer service roles
• Professional appearance and excellent interpersonal skills
• Strong verbal and written communication abilities
• Customer service orientation with ability to anticipate needs
• Basic computer skills including proficiency with Microsoft Office applications
• Experience with visitor management systems
• Ability to maintain composure in high-pressure situations
• Attention to detail and excellent organizational skills
• Fluency in English and local language(s) as required by location

Preferred Qualifications

• Associate's degree preferred
• G-Suite proficiency is preferred
• Experience in corporate reception or high-end hospitality environments
• Knowledge of multiple languages relevant to office location
• Background in technology companies or similar corporate environments
• Experience with event or meeting coordination
• Knowledge of facilities operations and workplace services
• First aid/CPR certification
• Security awareness training or certification
• Experience with service request management systems
• Background in concierge services or customer experience roles

Working Environment

This position is based on-site at a Stripe facility, requiring physical presence at the reception desk during standard business hours with potential for flexible scheduling based on location needs. The role involves extended periods of sitting or standing at the reception console, regular computer use, and occasional light lifting (up to 15 pounds). The Guest Services Ambassador interacts with numerous employees and visitors daily in a dynamic, fast-paced environment that values exceptional service and attention to detail. JLL provides opportunities for growth within the workplace experience career path.

At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.