Patient Biller 3

#CA-DS

The Self-pay follow-up representative (Patient Biller 3) is responsible for reconciling self-pay and bad debt accounts. Duties include reviewing patient estimates, auditing, and adjusting patient balances in the EPIC billing system.

Respond to patients, Clinics, Attorneys, collection agencies and other outside entities verbally and in writing to resolve billing inquiries.

Provide back up support to the department as needed and perform all other duties as assigned.

Apply By Date

8/17/2025/2025 at 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position.

• High school diploma or GED or equivalent work experience or training
• Ability to communicate clearly and concisely to elicit information by telephone and in person to respond to billing inquiries from patients, staff, or other agencies.
• Ability to listen effectively to determine the nature of the inquiry.
• Sufficient writing skills to effectively compose complex, technical information and to convey in a clear and concise format to respond to billing inquiries.
• Ability to comprehend and navigate through the complexities of the billing systems to retrieve, change, and adjust account information.
• Analytical skills to assess account balance(s) and make determination/decision on further action needed.
• Knowledge of basic accounting practices sufficient to perform complete audit of accounts with multiple payers.
• Ability to analyze and interpret various types of Explanation of Benefits (EOB) and Remittance Advice (RA).General knowledge of medical billing/reimbursement requirements and procedures, including government programs, contracted private insurance and third-party programs.
• General knowledge of medical terminology to correlate reports to actual charges and determine appropriateness of denials.
• General knowledge of Current Procedural Terminology (CPT) and International Classification of Diseases (ICD9) policies related to medical billing.
• Ability to read and comprehend department policy, internal and external correspondence.
• Knowledge of credit and collection practices.
• Sufficient Math skills to add subtract and divide.
• Sufficient Keyboarding skills to operate Personal Computer and other office machines.
• Sufficient decision-making skills to be able to resolve an inquiry independently or refer account(s) to a higher authority.
• Ability to work cooperatively and constructively with co-workers, Supervisors and Managers.
• Ability to work accurately and quickly under pressure to meet deadlines set by the department.
• bility to organize and prioritize tasks and remain calm under stressful situations.
• Ability to comply with strict confidentiality standards.
• Ability to be flexible in a quickly changing environment and work independently.
• Knowledge of Credit, Collection and Accounting practices to perform complex audits and reconciliation of accounts.
• Basic knowledge of medical billing/ reimbursement requirements and procedures. Ability to analyze and interpret various types of explanation of benefits and remittance advise.
• General knowledge of Current Procedural Terminology (CPT) and International Classification of Disease (ICD-9) policies related to medical billing.
• Knowledge of Microsoft Word & Excel applications

Preferred Qualifications

• EPIC billing Systems experience.Experience in Health Care.
• EPIC billing Systems experience. Experience in Health Care. Healthcare Revenue Cycle Management Deep understanding of the end-to-end revenue cycle, especially in patient billing and collections.
• Familiarity with payer policies, patient responsibility, and reimbursement processes.
• Accounts Receivable (A/R) Management Experience managing aged accounts, especially self-pay and third-party collections. Skilled in analyzing and resolving account discrepancies. Self-Pay and Patient Follow-Up Proficient in handling high volumes of self-pay accounts.
• Knowledge of financial assistance programs, payment plans, and patient communication strategies. Deceased and Bankruptcy Account Handling Understanding of legal and compliance requirements for deceased patient accounts and bankruptcy cases.
• Experience working with probate courts, attorneys, and collection agencies. Collections and Denials Management Familiarity with internal and external collections processes.
• Ability to identify trends in denials and implement corrective actions. Customer Service and Communication Strong interpersonal skills for dealing with patients, families, and third-party agencies.
• Ability to explain complex billing issues in a clear and empathetic manner. Systems and Tools Experience with hospital billing systems (e.g., Epic, Cerner, Meditech).
• Proficiency in Excel and reporting tools for account tracking and reconciliation.

Key Responsibilities

• 35% - Self-pay reconciliation and follow-up
• 25% - Outbound Collections- self pay deceased
• 25% - Collection agency follow-up (bad debt)
• 10% - Bankruptcy notice follow-up and reconciliation
• 5% - Miscellaneous

Department Overview

This position in the Patient Billing Customer Service Department is responsible for reconciling self-pay and bad debt accounts. This position also assists with outbound Collections.

POSITION INFORMATION

• Salary or Pay Range: $28.90 - $35.92
• Salary Frequency: Hourly
• Salary Grade: 101
• UC Job Title: PAT BILLER 3
• UC Job Code: 004663
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): Monday- Friday 8:00am-4:30pm
• Location: Patient Contact Center (HSP166)
• Union Representation: EX-Patient Care Technical
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)
• THIS IS NOT AN HI-B OPPORTUNITY

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Continuous 6 to 8+ Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Continuous 6 to 8+ Hours

Environmental Demands

• Loud noise levels - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Normal office setting with interruptions and noise.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment.
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements.
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks