Chief Operating Officer

The Chief Operations Officer (COO) supports the Board of Trustees and the work of the Chief Executive Officer (CEO) for the Vermont Veterans' Home by focusing on the establishment and optimization of day-to-day operations of the Home. In the absence of the CEO the COO assumes the roles and responsibilities of the CEO until their return or Appointment by the Board of Trustees if required. All internal department heads responsible for non-clinical services report to the COO. The COO also ensures the organizational structure of the clinical staff is functioning and supporting the care of our Veterans, members, and Gold Star Parents.

Key Responsibilities:

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  Support execution of the daily Operating Plan through participation in the CEO-led "Morning Report," where departmental actions, results, and strategies are reviewed. They monitor departmental performance, assess progress toward goals, and lead necessary course corrections.

  
  
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  In partnership with leadership, the COO drives strategic planning and manages resource allocation based on census needs. They oversee budget development to align with short- and long-term priorities.

  
  
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  Lead internal communication efforts, ensuring transparency and coordination across departments through regular leadership meetings. They foster a team-oriented culture focused on accountability, continuous improvement, and high performance, while setting operational goals and recognizing achievements.

  
  
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  Maintain oversight of quality standards and ensure compliance with all applicable laws, policies, and ethical guidelines. The COO supports policy development and process improvement initiatives.

  
  
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  As a mediator, the COO resolves interdepartmental issues and leads crisis response to maintain organizational stability. They liaise with external partners, including the Board of Trustees and government officials, ensuring clear communication and advocacy for VVH's mission.

  
  
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  Collaborate with HR on staffing needs and recruitment strategies, ensuring adequate coverage and a positive work environment for staff and residents.

  
  
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  Represent VVH in key meetings, supporting outreach, marketing, and business development to advance the Home's growth and innovation.

  
  

For more information about the Vermont Veterans' Home, please visit this site.

The statutory salary range for this position is $120,189 to $180,284. Starting salary is negotiable based on education and experience.

This position, Chief Operating Officer (Job Requisition #53158), is open to all State employees and external applicants.
If you would like more information about this position, please contact Melissa Jackson at melissa.jackson@vermont.gov.
Resumes will not be accepted via e-mail. You must apply online to be considered.

Any person who has had a charge of abuse, neglect or exploitation substantiated against him or her is not eligible under the Vermont Veterans' Home licensing requirements. Candidates must pass any level of background investigation applicable to the position, including Vermont and national criminal record checks, adult and child abuse registry checks, the Office of Inspector General exclusion database, and motor vehicle driving record checks where applicable.

Duties are performed at the Vermont Veterans' Home. Position requires working weekends and/or evenings. Duties involve need for effective working relationships with a number of health care disciplines. Incumbents predictably encounter high levels of stress and emotional situations, exposure to potentially physically and verbally violent patient populations and exposure to infectious disease.

Bachelor's degree or higher in healthcare administration, business, or related field AND five (5) or more years of leadership experience in long-term care of healthcare operations.

Veteran or experience working with Veterans.

Master's degree.

Knowledge of state, federal, and Veterans Administration State Veterans' Home regulations applicable to skilled nursing facilities.

Demonstrated success in managing interdisciplinary teams and driving operational improvement.

Strong communication, organizational, and problem-solving skills.

Commitment to the values and mission of the Vermont Veterans' Home.

Must currently be a VT Licensed Nursing Home Administrator or be eligible for Licensure within 6 months of hire.

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.