Yacht Club General Manager

Horseshoe Bay Resort's flagship members-only restaurant is looking for a seasoned and polished General Manager to help maintain the level of excellence our members and their guests expect. The restaurants General Managers main function is to promote and ensure guest satisfaction, achieved through their ability to develop and maintain a strong team environment.

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

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  • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.
  
  
  
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

*Privileges based on occupancy and business levels

Position Overview

The Yacht Club General Manager is responsible for leading the day-to-day operations of the Horseshoe Bay Resort Yacht Club, which includes a fine dining restaurant, full-service bar and cocktail lounge, wine program, banquet event space, lakeside pool, and lake service operations. This hands-on role demands exceptional leadership, operational expertise, and a passion for delivering luxury service experiences to members and guests.

The ideal candidate will possess strong communication and financial management skills, a solid understanding of P&L, and the ability to collaborate effectively with all departments across the resort.

General Responsibilities

• Deliver exceptional service to members and guests, ensuring a warm, professional, and personalized experience.
• Maintain the elevated image and standards of Horseshoe Bay Resort.
• Implement and follow training materials, policies, and service manuals.
• Lead new hire onboarding, continuous staff training, and performance coaching.
• Manage administrative tasks, including team scheduling, payroll, and labor forecasting.
• Monitor and manage inventory, place orders, and ensure availability of supplies.
• Interview, hire, and manage associates in accordance with company policies, including disciplinary action when required.
• Drive revenue growth through service enhancements, upselling, and strategic initiatives.

Key Duties & Responsibilities

Operations & Leadership

• Oversee daily operations of the Yacht Club restaurant, cocktail lounge, banquets, and lakeside pool and lake service areas.
• Manage opening and closing procedures, including floor plans, lighting, temperature control, and financial closeouts.
• Maintain high standards for cleanliness, safety, and hygiene across all areas.
• Monitor and manage dining room ambiance, table settings, and guest readiness.

Wine & Cigar Programs

• Oversee wine inventory, storage, and presentation; ensure cellar is stocked and maintained.
• Lead wine sales initiatives, including staff training and guest pairing recommendations.
• Manage cigar humidor operations, including proper storage, rotation, and guest access.
• Develop cigar promotions to increase sales and enhance guest experience.

Team & Collaboration

• Supervise and develop the service team to ensure excellence in hospitality and service delivery.
• Collaborate with the Resort Bars Manager, Executive Chef, and other F&B leaders on menu development, waste reduction, and event planning.
• Coordinate with the Membership and Events teams to plan and execute special events, private parties, and club functions.
• Support other resort outlets and departments as needed.

Guest Experience & Revenue

• Lead upselling strategies for wine, cigars, cocktails, and special menu offerings.
• Use reservation platforms effectively to optimize table turns and guest flow.
• Ensure guest feedback is handled promptly and professionally.
• Adjust offerings and operations seasonally to match guest needs and resort activity.

Qualifications & Requirements

• High school diploma or equivalent required; higher education preferred.
• Minimum 3 years of experience as an AGM or GM in a four- or five-star environment.
• Proven success in managing high-volume, upscale food and beverage operations.
• Strong knowledge of fine dining service, wine sales, and luxury guest experience.
• Computer proficiency (Microsoft Word, Excel); familiarity with Agilysys a plus.
• TABC and Food Handler Certifications required.
• Valid driver's license with insurability under resort policy.
• OSHA Hazard Communication training encouraged.

Required Certifications:

• High school diploma or equivalent required.
• Minimum of 3 years of experience as a AGM/GM, ideally in a four- or five-star environment.
• Must be at least 18 years old (21+ if driving a licensed Resort vehicle).
• Food Handler and TABC Certification required.
• Valid driver's license and eligibility to meet driver insurability requirements set by the insurance carrier.
• Proven background in food and beverage management, particularly in upscale dining settings.
• Ability to oversee multiple outlets effectively.
• Proficient in computer usage, including excel and word.
• Strong knowledge of food preparation and service operations.
• Familiarity with Agilisys software is a plus but not required.
• Encourage OSHA Hazard Communication Standard training and certification.
• Knowledge of wine storage, management, and sales, including wine pairing and upselling.

Employment Standards:

• Strong interpersonal and communication skills.
• Ability to multitask effectively.
• Neat, well-groomed appearance.
• Adhere to uniform standards, including slip-resistant, enclosed-toe footwear.
• Ability to understand written materials.
• Proficient in speaking, reading, and writing in English.

Physical & Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must have the physical strength, stamina, and agility to perform essential duties.
• Ability to occasionally lift or move up to 25 pounds.
• Regular walking, sitting, and ascending/descending stairs.
• Adhere to all company safety and security policies.
• Report accidents, injuries, or unsafe conditions to supervisor immediately.
• Strong problem-solving skills and ability to work independently.
• Maintain a clean, safe, and environmentally responsible workspace.
• Ability to work effectively with team members and contribute to a collaborative work environment.

This job description outlines the primary responsibilities and expectations for the Yacht Club General Manager. However, it is not an exhaustive list and may include additional duties as required by the management team to ensure a high-quality guest experience.