Supervisor, Evaluation Faculty

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Essential Functions and Responsibilities:

• Supervise a team of employees, which includes hiring, training, developing, mentoring, and managing team and individual performance.
• Oversee evaluation practices, processes, and procedures in designated content areas.
• Establish team goals and objectives that align with school and college evaluation objectives.
• Utilize metrics and related data to identify and determine continuous improvement steps that support key results and KPIs.
• Coordinate, review, and monitor team evaluations through observation reviews within the schools and colleges to ensure high quality feedback to students.
• Lead, implement, and monitor solutions that enhance evaluation processes and procedures.
• Monitor, review, and report on key metrics and on the effectiveness of evaluation procedures.
• Manage teams' workload and volume to ensure teams stay within the service level agreements and adjust staffing levels as needed.
• Assess team training needs; develop and deliver training to ensure employees are calibrated in providing accurate, fair, helpful, and quick feedback on student competency.
• Maintain subject matter knowledge in course content areas to serve as a subject matter expert (SME); participate in on-going development and formal development projects with program leaders.
• Ensure course content and evaluation processes align with new and revised degree programs and courses.
• Perform other related duties as assigned.

Knowledge, Skill, and Abilities:

• Demonstrates change management skills using the ADKAR (Awareness Desire Knowledge Ability Reinforcement) model.
• Broad understanding of evaluation processes, procedures, and practices.
• Ability to hire, develop, mentor, and lead employees.
• Possesses excellent verbal and written communication skills in a virtual environment.
• Ability to lead teams in change initiatives and monitor change effectiveness.
• Ability to identify process issues and implement continuous improvement steps.
• Proficiency in technology and demonstrated ability to master new applications, platforms, and systems.
• Ability to develop a working knowledge of program content to collaborate with leaders on program updates or changes.
• Thorough understanding of competency-based education

Job Qualifications:

Minimum Qualifications:

• Master's of Science in Nursing
• Two (2) years of related work experience with evaluation processes and procedures, competency-based education in an online environment, and experience supporting underserved populations, which includes one (1) year of experience leading a team
• Active, unencumbered RN license

Preferred Qualifications:

• Terminal Degree in the content area relevant to role,
• Additional evaluation leadership experience in a relevant content area

Additional Requirement:

• Ability to work night and weekends

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.