Senior Manager GCS Mol Labs Sequencing Solutions

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

As a Senior Manager GCS Mol Labs Sequencing Solutions you will join Global Customer Support, and lead a team of highly specialized experts on Sequencing solutions (SBX and additional products), to provide advanced troubleshooting and support, as well as training, and service documentation for our regional customer support centers and to our affiliates worldwide.

In addition to the post launch support, the team is heavily involved from the product development phase in order to incorporate robust service requirements to make service efficient and improve the customer experience when the products are on the market.

The Opportunity:

Your responsibilities in this role will include:

• Developing team members by providing coaching and mentoring, and recognize their contributions

• Acting as the bridge between the customers/Roche local affiliates and the Roche global teams such as marketing and R&D to ensure the voice of the customer is reflected in product development and product improvements

• Proactively building effective relationships and managing stakeholders from Roche affiliates, regional service representatives and other global functions (especially R&D, Operations, Business and Post Market Quality)

• Actively contributing to the development and implementation of the DIA strategy for service and align the team goals and activities to the strategy

• Driving product care initiatives to achieve service cost optimization and serviceability improvements for the responsible products

• Communicating and aligning service KPIs with the global business teams so that the service goals are prioritized as part of the business

• Managing the cost center budget by planning and optimizing the activities

• Collaborating with fellow leaders as part of the GCS Molecular Labs Leadership team and within GCS overall, to drive improvements throughout the organization

Who You Are:

(Required)

To be successful in this role the following qualifications / traits are preferred:

• Leadership experience in a local, regional and/or global, matrix organization, people development and coaching skills

• Experience in Technical Support, R&D, Marketing, Sales or related business experience

• Experience in next generation sequencing and understanding of SBX technology are a plus

• Strong interpersonal and stakeholder management skills, including a customer focused approach

• Strong intercultural competencies, emotional intelligence and excellent communication skills

• Fluent in English, oral and written

• Furthermore you are willing to travel up to 30% of the time.

Relocation benefits are available for this posting

The expected salary range for this position based on the primary location of California is $142,700 - $265,100.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

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