Document Tech I (Onsite, San Diego, CA)

American Specialty Health Incorporated is seeking a Document Tech I to join our Support Services team. This position will provide technical and clerical support for a variety of functions performed by the Document Management department. Accuracy in all work is essential to the department's success. Quality audits must be passed on a routine basis. Services provided include the sorting and scanning of inbound mail, file preparation following detailed instructions, scan prep/scanning services using technical applications meeting all quality standards, warehouse support for managing physical records, return mail management, shipping/receiving services, and to provide clerical file support to the Document Management Center of Support Services. Provides reception security and performs mail delivery and shipping and receiving services.

Responsibilities

• Provides clerical Support to the Document Management center.
• Provides mail service to the organization. Sorts incoming, personal, inter department, claims, and returned mail.
• Opens mail and prepares Claims batches for scanning adhering to processes and procedures.
• Prepares files and documents adhering to defined processes for scanning and validation. Accurately tracks and records assigned work.
• Assists with research and verification during the scanning process. Uses good judgement for self-correction, ensuring accuracy.
• Supports shredding efforts for all scanned documents approved for destruction.
• Receives & processes file & document requests to authorized personnel when instructed.
• Meets all productivity goals.
• Passes all quality audits and skill assessments.
• Restricts access to systems, storage locations, system folders or physical files, and all documents in process to authorized personnel only.
• Maintains confidentiality of sensitive and propriety business information under all circumstances.
• Reports unique or problem situations to manager.
• Other Department Support.
• Processes returned mail and provides statistical data for reporting.
• Keeps mail sorting station & mail area clean & organized at all times.
• Prepares and processes Inter Office Mail.
• Processes Right Fax Claims and Prepares for Scanning adhering to defined processes.
• Covers front security desk.

Qualifications

• High school diploma required.
• 1 year of experience in a clerical support role requiring expert attention to detail preferred.
• Record managing or scanning experience preferred.
• Experience with Microsoft Word, Excel, and Outlook required.
• Some experience with Kofax/AnyDoc preferred.
• Types 35-40 WPM.
• Intermediate to expert 10 Key skills.
• Ability to pass written test.
• Ability to pass basic math test.
• Ability to perform repetitive tasks sitting for 2 to 3 hours at a time.
• Ability to master new processes, master new technical computer applications, and perform complex analytical tasks within a reasonable period of time.
• Experience with machinery or proven ability to learn small machine operations.
• Ability to thrive in an environment with noise and/or constant interruptions.

Onsite Requirement

This position requires full-time onsite office work.

Onsite Requirement:

ASH requires all onsite employees and employees who travel for their position to either (a) establish that they have been fully vaccinated; or (b) obtain an approved exemption as an accommodation.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to lift, push, pull, bend, crawl, and travel within the facility. Capable of using a telephone and computer keyboard. Ability to climb stools and ladders. Ability to lift up to 15 lbs. overhead, lift 25 lbs. unassisted or 50 lbs. assisted by cart.

Environmental Conditions

Normal office setting, minor noise, frequent interruptions.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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