New

Desktop Support Technician

TEKsystems
$25.00 - $27.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Davidson
Aug 09, 2025
Position Summary: We are seeking a highly skilled and customer-focused Desktop Support Specialist to provide technical support across both corporate and manufacturing environments. This role supports users ranging from operations staff to executive leadership, ensuring seamless technology experiences and rapid issue resolution. The ideal candidate will possess strong troubleshooting abilities, excellent communication skills, and a proactive approach to service delivery. Key Responsibilities: * Deliver exceptional customer service while supporting end-users in both office and production settings. * Troubleshoot and resolve issues related to: * Networking and connectivity * Security and access controls * Hardware (desktops, laptops, peripherals) * Software applications and Windows OS * Audio/Visual systems and telecom equipment * Manage and document incidents and service requests using ServiceNow, ensuring accurate and timely resolution tracking. * Communicate effectively with users at all levels of the organization, providing clear updates and technical guidance. * Collaborate with IT teams to escalate and resolve complex issues. * Maintain and update technical documentation and support procedures. * Support onboarding/offboarding processes including device setup and user access provisioning. Required Skills & Qualifications: * Proven experience in desktop support within both corporate and manufacturing environments. * Strong troubleshooting skills across networking, security, hardware, software, AV, and telecom systems. * Proficiency in Windows OS and enterprise software tools. * Excellent verbal, written, and digital communication skills. * Experience with ITSM platforms, preferably ServiceNow. * Ability to prioritize tasks and manage multiple incidents simultaneously. * Strong customer service orientation and problem-solving mindset. Preferred Qualifications: * Certifications such as CompTIA A+, Network+, or Microsoft certifications. * Experience supporting production floor technologies and industrial IT systems. * Familiarity with remote support tools and mobile device management. Pay and Benefits The pay range for this position is $25.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Davidson,NC. Application Deadline This position is anticipated to close on Aug 16, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.