Patient Services Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Georgia, Atlanta
Aug 09, 2025
Patient Services Representative - 100% Remote About the Role Are you a customer service superstar with a passion for healthcare? Join our remote call center team as a Patient Services Representative, where you'll be the first point of contact for patients scheduling appointments and seeking support. This is your chance to make a real difference in people's lives-all from the comfort of your home! What You'll Do * Handle 50-55 inbound calls daily, primarily for appointment scheduling * Resolve patient inquiries and coordinate services across multiple clinics * Update patient demographics and insurance details * Educate patients on scheduling, lab results, and forms * Deliver exceptional service while multitasking across systems and markets * Meet performance standards for quality, productivity, and schedule adherence What You Bring Must-Have Skills: * 1+ years of call center and customer service experience * Strong phone etiquette and empathy in healthcare settings * Computer literacy and ability to navigate multiple systems * Familiarity with Microsoft Office and medical terminology * Ability to type 30+ WPM and multitask effectively Nice-to-Have Skills: * Experience with Epic, EMR/EHR systems, Salesforce * Knowledge of patient scheduling, Medicare, and insurance processes * Bilingual in English and Spanish Schedule & Training * Full-time (40 hours/week) * Mondays & Tuesdays: 9-hour shifts (option to extend to 10 hours) * Fridays: 6-hour shift * Remaining weekdays: 8-hour shifts * Training: 3-4 weeks, on-camera and fully engaged * Includes system, market, and live call practice * Training hours: 8-hour shifts between 7AM-8PM EST Remote Requirements * High-speed internet (50+ Mbps download / 25+ Mbps upload) * Hardwired connection required (no Wi-Fi) * Quiet work environment Why You'll Love This Role * 100% remote flexibility * Opportunity to go permanent based on performance * Supportive team environment with growth potential * Make a real impact in patient care every day Ready to apply? Let's make healthcare better-together! Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.