Operations Manager

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Operations Manager to join our integration business unit.

Primary Responsibilities:

• Supervise, support, and coordinate with department/team leads
• Monitor staff schedules, attendance, and productivity
• Address personnel issues and support performance management

• Ensure smooth execution of daily operations and workflows
• Identify and resolve operational issues promptly
• Maintain compliance with company policies and industry regulations

• Track key performance indicators (KPIs)
• Analyze reports and operational data to ensure targets are met
• Implement process improvements as needed

• Act as a liaison between upper management and frontline teams
• Coordinate across departments (e.g., logistics, finance, customer service)
• Conduct or attend daily team or cross-functional meetings

• Manage resource allocation (staffing, equipment, materials)
• Approve procurement of necessary operational supplies
• Monitor inventory levels and order as needed

• Oversee client service standards and resolve escalated issues
• Ensure timely and quality service delivery to customers or clients

• Prepare daily or weekly operational reports for leadership
• Maintain accurate operational records and logs

• Ensure workplace safety protocols are followed
• Conduct spot checks or audits to maintain regulatory compliance

Basic Qualifications:

• Bachelors Degree in Operations Management or similar degree
• 10 plus years of Management experience in leu of Degree
• Proficient in Microsoft Office Suite (Excel, Access, Word, PowerPoint, Outlook)
• Able to read and interpret financial statements
• Experience forecasting and budgeting
• Experience in relationship and client management
• Strategic thinker, experience problem solving and driving results
• Able to redirect and pivot based on changes in client needs
• Experience with change management
• Experience operating in a risk management and compliance environment
• Able to multi-task and work under tight deadlines
• Excellent time management and organizational skills
• Experience leading and developing a team

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.