New

Tier 2 Technical Support Analyst / NOC Technician

TEKsystems
$17.00 - $26.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kansas, Overland Park
Aug 10, 2025
Will work 100% onsite in Overland Park KS Top Skills - Must Haves * Network Monitoring of 5G Details The Tier 2 NOC Support Engineer is a technical escalation point and mentor for Tier 1 support. This role is responsible for managing more complex incidents, overseeing root cause analysis, and proactively improving the health and automation of the network environment. You will collaborate with Site Reliability Engineering (SRE) and platform teams to ensure availability, performance, and security of Telco-grade systems and applications such as Mavenir IMS, Nokia 5G, and Cisco ACI. Required Qualifications * * 3+ years in a NOC, IT operations, or infrastructure support role. * * Strong understanding of ITIL v3/v4 (certification preferred). * * Experience with Incident, Problem, and Change Management in an enterprise ITSM platform (ServiceNow preferred). * * Working knowledge of Red Hat OpenShift (RH OCP); admin certification a strong plus. * * Hands-on experience with automation frameworks (Ansible, Python scripting, CI/CD workflows). * * Understanding of Telco environments and applications (Mavenir, Nokia 5G, Cisco ACI). * * Excellent troubleshooting and communication skills. * * Adaptable, with a passion for continuous improvement and process optimization. Pay and Benefits The pay range for this position is $17.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Overland Park,KS. Application Deadline This position is anticipated to close on Aug 23, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.