Executive Vice President, Global Account Management (Virtual, US)

Role Overview

The EVP of Global Account Management will lead the strategy, relationships, and performance of Sirva's most critical corporate client accounts, ensuring retention, growth, and exceptional service worldwide. Global Account Management is responsible for the overall health and retention of a designated portfolio of corporate client accounts. This includes the leadership and management/development of Global Account Management team members and functional team members globally, overall financial performance and profitability, and supporting the procurement of new client accounts (new business development).

Responsibilities

30% Leadership:

• Lead a best in class Global Account Management function
• Manage, mentor and develop a team of Global Account Management Directors
• Build the technical competency of the Account Management team
• Lead the Global Policy Consulting Team
• Leads the Global new client Implementation Team

20% Client Retention and Development:

• Develop global client strategies with the team focusing on client retention and improved financial performance
• Work with the Account team to ensure solid client communication cadence
• Work with the Account team to Identify and report on client trends
• Oversee contract renewals
• Oversee clients at risk process

10% New Business Development and Sales support:

• Ensure that every client is a good reference
• Work with global sales team on sales strategies when required and identify resources to support sales pursuits
• Attend and participate in sale presentations when required
• Assist RFP team as needed

15% Collaborate with Global Operations teams:

• Collaborate with functional teams to ensure client satisfaction goals are met
• Collaborate with global client implementation to onboard new clients successfully
• Provide technical expertise to training organization
• Work with Account team and business functions to manage and resolve client escalations
• Oversee the management of client specific Service Level Agreements

• Collaborate with functional teams to build out best practice

25% Financial responsibility:

• Manage the revenue and margin growth for client portfolio
• Identify and manage product expansion for client portfolio
• Collaborate with AR team to manage client receivables
• Build client strategies to maximize return to Sirva organization

• Manage team resources to budget including T&E

Qualifications

• Minimum 10 years corporate client or account management experience required
• Minimum 10 years of US domestic relocation and/or international assignment management experience, including operational management experience required
• Minimum 5 years team leadership experience required
• Strong problem solving and conflict resolution skills
• Financial/Accounting knowledge, previous responsibility for P&L
• Superior oral and written communication skills
• Strategic planning abilities
• Good understanding of business application technology
• Global living/working experience preferred
• Bachelor's Degree required
• GMS preferred
• CRP preferred

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

• Position Title: EVP, Global Account Management
• Salary: The expected base salary for this position is up to $300,000 annually. Actual compensation may vary based on factors such as experience, skills, qualifications, and location. This role may also be eligible for additional compensation, including bonuses, as applicable.
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

#LI-Remote

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and Smartbox) provide everything needed to move talent and deliver experience.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.