Collections Analyst

Calpine Corporation is America's largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. Its fleet of 77 power plants in operation and one under construction represents nearly 27,000 megawatts of generation capacity. Through wholesale power operations and its retail businesses, Calpine serves customers in 22 states, Canada and Mexico. Its clean, efficient, modern and flexible fleet uses advanced technologies to generate power in a low-carbon and environmentally responsible manner.

The company was established on the premise that a strong commitment to the environment is inextricably linked to excellence in power generation and corporate responsibility. Since its founding in 1984, Calpine has led the power industry in its unwavering commitment to environmental stewardship. In addition, its renewable geothermal plants use steam generated deep below the earth's surface to produce clean, renewable electricity.

Job Summary (includes but is not limited to the following, other duties may be assigned)

Responsible for the accurate and efficient resolution of collection issues related to past due customer accounts. Primary job includes calling and emailing past due accounts, logging metrics on dollars collected and number of calls/emails made daily, answering collection emails that come in daily. In addition, skip traces customers that have not left a forwarding addresses or phone numbers.

Job Responsibilities

* Contact delinquent accounts for small commercial, residential, and large commercial retail electric customers
* Work with utilities in other states to resolve delinquent accounts in other markets
* Answer collection inbox emails
* Provide detailed reporting on collection activity
* Work with internal personnel to resolve complex collection issues

Job Requirements

* 1 - 2 years of related experience preferred
* Experience in MS Office Suites preferred
* Experience in Energy industry and knowledge of REP, ERCOT, PJM, MISO, NYISO, PUC and/or TDSP / TDU standards preferred
* Experience using Accurint or other skip-tracing tools preferred
* High School Diploma or Equivalent Degree Required
* Ability to identify both problems and their causes
* Ability to develop solutions to resolve and prevent problems
* Excellent analytical skills required
* Excellent customer services skills required
* Ability to communicate clearly and concisely, and excellent telephone etiquette is preferred

Additional Calpine Information

• Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
• Calpine is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to hrrecruitment@calpine.com. Determination on requests for reasonable accommodation are made on case-by-case basis.

Please view Equal Employment Opportunity Posters provided by OFCCP here