Collections Representative
Patient Financial Services Job Summary Senior Collection Rep.'s are responsible for the following but not limited to:
- Billing and Collections: Gathering and securing all information needed for billing, follow-up, and payment of accounts per the specific payer guidelines, policies, procedures, and compliance regulations.
- Reviewing, correcting, and completing billings to ensure complete and accurate billing of Medi-cal and/or Managed Medicare/Medi-cal payers.
- Calculates expected reimbursement to verify expected payments versus actual payments received.
- Files disputes with payers for denials and/or underpayments.
- Accountable and responsible for accurate billing and reconciling accounts to closure.
- Utilize multiple databases and applications to analyze and take appropriate action on information or documents received. Applications and Databases consist of: EPIC, Hospital Rates, CIRIUS, RevCyclePro, Imaging, DDE and various payer websites.
- Frequent contact with Patient Financial Services staff, departments and management, as well as patients, billing and professional fee and collection services vendors.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on several factors, including your work experience and internal equity within this position classification at UCSF. For positions represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The hourly rate range for this position is $34.20-$49.06.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htm
Required Qualifications
- High School Diploma or GED
- Four or more years of experience working in a hospital billing office environment.
- Must demonstrate an in-depth understanding of all aspects of billing (Internal Applicants: Greater than an Office Assistant III and Senior Collections Rep I)
- Knowledge of contracts, insurance billing requirements, UB04 claim forms, Medicare, Medi-Cal and compliance program regulations.
- Good analytical and organizational skills, interpersonal, verbal, and written communication skills.
- Knowledge of computer operation, keyboard functions, calculator, copier and fax machine operation to including MS Office.
- Proactive and assertive account resolution skills.
- Must be a motivated individual with a positive and exceptional work ethic.
- Ability to follow directions and written procedures.
- Ability to balance assertiveness with compassion for the patient and others.
- Must have a thorough understanding of CPT, ICD, DRG, and HCPC codes, stop losses, per diems, carve outs and other contract terms and conditions.
- The ability to work onsite in our Emeryville office location.
Preferred Qualifications
- Medical terminology experience.
- ICD, CPT4, HCPCS, DRG coding experience.
- Understanding of HIPAA rules and regulations.
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Code and Payroll Title 004621 COLL REPR SR Job Category Accounting / Finance, Support Services Bargaining Unit Teamsters Local 2010 - Clerical and Allied Services Unit (CX) Additional Shift Details Monday - Friday |
University of California - San Francisco Campus and Health
Aug 12, 2025