New

1445015 - Director of Communications for Customer Experience

Cisco Systems, Inc.
paid time off
United States, California, San Jose
Aug 12, 2025
The application window is expected to close on August 18, 2025. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Preferred candidate will be West Coast based or willing to work West Coast hours. Must be based in the United States. Cisco seeks an experienced Director of Executive Communications to lead the communications strategy for the EVP and Chief Customer Experience Officer. This role shapes the executive's external and internal voice, drives high-impact customer and partner engagement, and builds visibility across the market. You'll oversee a small team and collaborate cross-functionally to support C-level messaging, events, and strategic initiatives. Key Responsibilities: Lead external communications, including media relations, speaking engagements, and event strategy. Partner with PR, brand, and account teams to craft messaging, coordinate customer/partner events, and ensure alignment. Drive internal communications for the CX organization, managing all-hands meetings, leadership offsites, and message cascades. Manage operations, communications calendar, and reporting frameworks to track impact. Plan and support executive travel and events, providing on-the-ground communications expertise. Manage and develop a high-performing team; foster a culture of excellence and collaboration. Serve as a trusted advisor to senior leaders, providing strategic counsel and executive presence. Minimum Qualifications: 15+ years' experience in executive or strategic communications, preferably in enterprise technology. 5+ years' experience managing and leading teams. Preferred Qualifications: Proven success building executive platforms and delivering strategic messaging across diverse channels. Outstanding writing, storytelling, and message development skills. Strong operational, planning, and cross-functional execution abilities. Experience supporting C-level leaders in dynamic environments. Willingness to travel for executive events and engagements. #WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!