Account Manager

Responsibilities

• Facilitate bid process by qualifying RFP's, writing proposals, and developing effective pricing for clients.
• Define project-level feasibility for client bids using proprietary tools. Keep the company's CRM tool updated with delivered bids. (70%)
• Work with Account Managers and Account Directors to develop, expand and leverage the client relationship with focus on developing incremental revenue through closing sales, effective up-selling and managing client expectations during delivery phase. (15%)
• Assist Client Services Team during project delivery with additional information and partner sourcing, if required. (10%)
• Assist in presentations or other sales related activities, required by the Account Directors and Account Managers. (5%)

Experience

• 1+ year work experience in business environment.

Knowledge & Skill
Specialized Skills:

• Good knowledge of Microsoft Office Word, Excel, and PowerPoint.
• Strong customer focus (previous experience in customer service is desirable)

Communication Skills:

• Demonstrates high level of ability in all aspects of communications: written, oral, listening and expressing ideas.
• Excellent interpersonal skills

Analytical Skills:

• Excellent problem-solving ability.
• Ability to analyze qualitative data.
• Exceptional analytical, quantitative and deduction skills.

Team/ Independent Worker:

• Ability to work both effectively independently and harmoniously with a team.
• Ability to build relationships and work well across functions.
• Experience in a collaborative team environment, sharing workload and responsibilities.

Time & Project Management:

• Ability to lead, participate and manage large-scale projects.
• Must be able to manage multiple assignments simultaneously with shifting priorities, deadlines and focus and have strong organizational skills.
• Ability to prioritize and oversee multiple projects in a fast-paced environment.
• Effective time management skills and ability to meet deadlines.

Business Acumen Skills:

• Understanding of business processes.
• Demonstrates a strong customer orientation.
• Demonstrate cross-functional knowledge and ability to thrive in a highly complex environment.