COBRA Carrier Operations Specialist

How you will make an impact:

• Must adhere to security policies
• Maintain detailed knowledge in function area(s) related to COBRA and Direct Bill
• Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge
• Serve as a knowledgeable contact for internal departments and Carriers
• Communicate with other teams through case management to resolve account discrepancies
• Responsible for solving cases and escalations
• Responsible for reading and responding to Carrier emails including File Error Reports
• Responsible to read carrier structures and update internal programs related to the structures
• Facilitate peer training when requested
• Identify trends to improve employer's, consultant's, partner's, carrier's and third-party vendor's experience
• Ensure requests made by internal departments, consultants, brokers and employers are resolved in a timely manner
• Attend regularly scheduled one on one meetings with direct Team Lead for professional development and goal setting
• Work with your team, other departments and case management employer communication to ensure a positive customer experience
• Create efficiencies and improve processes for employers, consultants and third-party vendors
• Maintain a continuous improvement approach to work
• Participate in ongoing learning, development opportunities and sharing of knowledge
• Maintain attendance and punctuality standards
• Maintain expected quality and quantity performance metrics
• Must participate in team meetings and one on ones via video and phone
• Assist with special projects

General Duties:
All other duties as assigned
Assist with special projects
Continually work on improving departmental workflow
Maintain policy according to HIPAA