Billing Associate - Hybrid (Raleigh)

Company Overview

Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties.

With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties.

Job Summary:

The Billing Associate will play a fundamental role in ensuring accurate and timely invoicing to our customer base. You must be comfortable working with multiple departments, working with customers, generating accurate invoices, and managing your email as well as team email inbox. This role reports to the Revenue Manager.

Essential Job Functions and Responsibilities:

• Reviewing contracts to determine what type of support is covered under contract terms
• Assist in the review of support cases and the creation of invoices for billable calls
• Accurately and efficiently process sales into invoices to be sent to customers
• Manage personal and team email inbox
• Work with other internal departments (Sales Ops, Project Managers & AR) to ensure timely invoicing occurs for revenue recognition purposes
• Research and understand our billing and sales operations procedures so that you may assist any customer inquiries or disputes
• Participate in weekly meetings to discuss benchmarks and personal as well as team goals for the upcoming week
• Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference and to answer questions
• Ensure we have accurate data in our CRM
• Consistently integrates Allbridge's core values into their everyday habits by treating all customers, internal and external, professionally, honestly and respectfully
• Accepts ownership and accountability of position responsibilities and strives to deliver results for customers that establish high standards, credibility and quality performance

Required Qualifications:

• Bachelor's degree in Finance, Accounting or Business. In lieu of a degree, must have 5 years of corporate billing experience
• 3+ years of experience in a billing role in a corporate environment
• Strong communication skills, including writing and active listening
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Excel experience with Pivot Tables, VLOOKUPS, and SUMIF
• Salesforce and NetSuite experience is a plus
• Experience with government billing portals such as Tungsten and WAWF is a plus
• Project billing and AIA billing is a plus

Knowledge/Skills/Abilities:

• Excellent verbal and written communication skills; the ability to call, connect and interact with customers and colleagues
• High degree of attention to detail and trustworthiness
• Ability to work independently or as an active member of a team
• Curious: always looking for an opportunity to learn, grow and give/receive feedback
• Self-motivated and self-directed
• Able to multitask, prioritize, and manage time efficiently
• Must be energetic, positive, and organized
• Impressive personality and ability to convince the clients by planning attractive quotations for them
• Creative thinker and should have ability to resolve critical problems

Workplace Benefits We Offer

In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes:

• Medical and Prescription options, Dental, Orthodontics and Vision Plans
• Rich HSA company-funded options and Flexible Spending accounts
• 100% Company paid premiums for Short Term Disability
• Life and Accidental Death and Dismemberment insurance Plan options
• Supplemental Insurance Plan options
• 401(k) Profit-Sharing Retirement plan
• Flexible Paid Time Off after 60 days of employment
• Paid Holidays, per Employee Handbook
• Workplace culture supportive of diversity and inclusion

Equal Opportunity Statement

Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.