Customer Service Representative - Builder Services (6541)

Genesis10 is seeking a Builder Customer Services Representative for a 12-month contract position in Oklahoma City, OK. There are four open positions.

Schedule: Monday - Friday from 7:30am - 4:30pm, First Shift. This position will work on a hybrid schedule.

Compensation: $15.00 - $18.00 per hour, depending on skill and experience level.

Job Description:

• Please attach a resume in addition to the information submitted on the resume tab.
• Act as the principal point-of-contact for Builders and growth-based customers via inbound phone, email, and web communication.
• Performs growth support, including order intake, order status updates, communicating schedule availability, and setting up customer accounts related to new services and meter sets.
• Research and reconcile customer order activity utilizing systems including but not limited to: Banner, Microsoft Dynamics, Email, Phone, PCAD, and Maximo.
• Collaborate with engineering, scheduling, field operations, and other groups as needed to assist growth customers.
• Ensure delivery of customer service through fast and accurate response to customer requests and inquiries, with the ability to take feedback and utilize suggestions to achieve the desired outcome.
• Maintain logs and/or records, including but not limited to: Service orders, New meter sets, Elevated Pressure Requests, Builder Billing, Miscellaneous customer correspondence, Accounts requiring follow-up actions.
• Research, compile, maintain, and/or prepare reports and correspondence, including but not limited to: Customer correspondence, Customer assistance reports, Complaint records, Monthly and annual complaint reports, Account/identity verifications, Bill breakdowns, Customer complaints, Letters of Credit (irrevocable and regular), Life-threatening claims.
• Regular and reliable attendance is required.

Required Skills:

• 1-3 years of Customer Service Experience
• Good social skills with a focus on customer satisfaction
• Ability to effectively communicate in a respectful and assertive manner
• Polished phone demeanor, tone, and etiquette is required
• Ability to perform in a demanding and changing work environment
• Ability to multitask, including interacting with customers while simultaneously navigating the customer information system, scheduling orders, and documenting calls
• Maintain and promote a positive attitude while meeting productivity goals
• Comfortable working with computers and web-based applications
• Strong organization, attentive to details, and time management skills
• Accurate typing
• Excellent verbal and written communication
• Possess skills to research and problem solve to a resolution
• Previous experience in a customer service-oriented role preferred

If you have the described qualifications and are interested in this exciting opportunity, apply today!

About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Benefits of Working with Genesis10:

Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years.

The opportunity to have a home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

* Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

* Behavioral Health Platform

* Medical, Dental, Vision

* Health Savings Account

* Voluntary Hospital Indemnity (Critical Illness & Accident)

* Voluntary Term Life Insurance

* 401K

* Sick Pay (for applicable states/municipalities)

* Commuter Benefits (Dallas, NYC, SF, Chicago)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as the Best Company for Work-Life Balance, and as the Best Company for Career Growth, Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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