Manager, Alternatives Investor Servicing

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world's largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.

Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

Position Description

We are seeking a Manager, Alternatives Investor Servicing, to join the Alternatives Investor Servicing team. Our team is responsible for servicing a $50B+ and growing alternatives fund platform. We assist in the launch of new hedge funds, private equity funds, and private placements, including some of the most sophisticated products in the industry. Our team has daily interactions with investors, collaborates with internal stakeholders, and assists with oversight of alternative fund administrators.

Location

New York, NY

Responsibilities

The key responsibilities include, but are not limited to:

• Collaborate with sales, client-facing, tax, product strategy, legal, accounting, and fund administration teams globally on all aspects of client onboarding, including side letter negotiations, fund launches, and co-invest related activities, delivering extraordinary client service

• Support technology transformation and automation initiatives to scale team functions, improve operational efficiency, and enhance the investor experience

• Negotiate contracts with potential vendors for new business products

• Serve as a contact for U.S. domiciled broker-dealers, assisting with inquiries from home offices and/or financial advisors, and provide ad hoc/quarterly reporting to their operations centers

• Oversee and handle escalations for the email inquiry queue, managing daily investor and internal information requests

• Deliver accurate and timely work products in coordination with team members

• Assist with the review of all outgoing Alternatives investor correspondence

• Oversee investor cash flow reporting to support portfolio management teams

• Oversee team coordination and maintenance of fund document repositories (Private Placement Memorandums, Limited Partnership Agreements, subscription agreements, etc.)

• Build strong and mutually beneficial relationships with internal and external stakeholders and suppliers

• Continually develop functional skills, striving to learn new techniques and apply them to roles

• Identify opportunities to bring efficiencies into existing processes through ongoing process improvement and implementation of new technology solutions

• Encourage a positive work environment and culture for all employees

Qualifications

• Minimum of a bachelor's degree

• 5-8 years of experience in private equity or hedge fund administration at a notable fund administrator or asset manager required

• In-depth knowledge of private equity or hedge fund mechanics, including fund lifecycle functions

• Experience handling high-volume investment operations inquiries, resolving investor operational issues, managing investor onboarding, and addressing related questions

• Experience with private funds focused on real estate and special situations required; experience with global macro is highly desirable

• Risk and control minded to support ongoing oversight of third-party fund administrators

• Experience providing oversight and leadership to a managed service provider, including establishing SLAs and other related responsibilities

About You

If the following qualities resonate with you, we encourage you to apply for this exciting opportunity. At PIMCO, we offer a dynamic work environment where you will have the chance to make a meaningful impact:

• As an intellectually curious individual, you are dedicated to professional development and staying abreast of industry trends.

• Outstanding attention to detail. Strong interpersonal and communication skills.

• Exceptional organizational and project management skills, including the ability to multi-task and lead many ongoing initiatives

• Intellectual curiosity, a dedication to professional development, an ability to learn, and an interest in staying on top of emerging trends

• Resourceful, inquisitive, and enjoy problem-solving. Many of the initiatives we face are complex, and requires you to conceptualize the objectives, bottlenecks and unknowns

• Ability to meet stringent deadlines, adapt to shifting priorities and enjoy working with ambiguity.

• The ability to understand the "why" and "how" things are done, while identifying new and better ways of doing things

• A standout teammate who builds positive relationships and collaborates across multiple levels of a globally diverse organization, including outside vendors

• Self-motivated and thrive in a fast-paced environment, detail oriented who takes ownership of your work quality and enjoys continuous improvement

• Open to receiving and giving feedback.

• Encourage a positive work environment and culture for all employees

• Ownership and accountability in handling problems and resolving issues.

Equal Employment Opportunity and Affirmative Action Statement

PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.

Applicants with Disabilities

PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.