Patient Billing Services Representative

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients' recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

Patient billing services is responsible for managing patient incoming calls regarding their accounts. This role requires the ability to research patient inquiries/concerns with first call resolution. The role may also make outbound patient calls to resolve past due balances and other duties as assigned.

The following are intended to be examples of the accountabilities for which the person in this position is responsible. This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

• Receives inbound calls from patients inquiring about billing statements
• Update missing or inaccurate account information (demographics and/or insurance)
• Works to resolve incoming email, paper and fax correspondence regarding patients, clients and internal departments billing inquires.
• Ability to remain calm and professional when handling escalated patient calls.
• Make outbound calls to patients to resolve past due balances
• Verify insurance eligibility utilizing a variety of payer portals
• Able to interpret an explanation of benefits (EOB) and have a thorough understanding of patient responsibility.
• Ability to work as a team player toward a common goal.
• Provide excellent customer service with first call resolution.
• Maintains confidentiality and privacy standards of protected health information and other information in accordance with employer policies. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
• Upholds the standards of Millennium Health as mandated by its mission, purpose, guiding principles and standards of quality
• Other duties as assigned
• Ability to ensure HIPAA, Confidentiality and Compliance policy, procedures, and standards are always adhered to.
• Ability to ensure administrative, physical and technical cyber security controls are always adhered to.

• High school diploma or GED required
• 2+ of patient accounts experience in a healthcare setting
• Call Center, phone queue experience
• Knowledge of Microsoft Office 365, Word, Excel
• Ability to read, understand and follow oral and written instructions
• Excellent interpersonal and communication skills both verbal and written.
• Basic understanding of ICD10 codes and CPT/HCPC Codes
• Knowledgeable on health insurance and reimbursement processes
• Ability to multitask, prioritize and detail oriented.
• Works with minimal direction and oversight
• Have a basic understanding of how to remotely set up a computer system and troubleshoot application issues

• Medical, Dental, Vision, Disability Insurance
• 401 (k) with Company Match
• Paid Time off and Holidays
• Tuition Assistance
• Behavioral and Health Care Resources

Potential Hiring Range:

• Salary Range: $20-$23 per hour
• Salary offered is dependent on qualifications, experience, and geographical location.

Millennium Health is an Equal Opportunity/Affirmative Action Employer and E-Verify participant. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

California Employee Privacy Notice - Millennium Health LLC

https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm