Cust Care Application Processor
 PG&E | |
 United States, California, Oakland | |
 Aug 30, 2025 | |
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Requisition ID# 166941 Job Category: Administrative / Clerical Job Level: Individual Contributor Business Unit: Customer & Enterprise Solutions Work Type: Hybrid Job Location: Oakland Department Overview As part of the Customer Care Organization Income Qualified Programs (IQP) team is responsible for supporting the delivery of energy efficiency products and services throughout PG&E's service territory as well as ensuring that the customer has an excellent experience. The Application Management (AM) Operations team includes rebate processing and fulfillment,inspection verification, operations support, and financial reporting and governance. The Application Management team includes the Enrollment & IncentiveManagement (AM&V) and External Verification Administration (EVA) teams. The AM&V completesapplication processing activities for the Energy Efficiency, Distributed Generation, and CaliforniaAlternative Rates for Energy (CARE) programs. EVA is responsible for implementing qualityassurance / quality control activities for our key processes including contract management andcalculated energy efficiency projects; inspection/verification procedures; inspection reporting; andanalysis associated with program inspections. Position Summary The Application Processor selected for the Self-Generation Incentive Program (SGIP) Operations will act as a subject matter expert and collaborate with the team supervisor, incentive and enrollment analyst/team lead and customer representatives to provide solutions and application processing support to the SGIP program, which provides financial rebates to residential and business customers installing battery storage systems. This role involves ensuring compliance with SGIP program requirements, providing customer support, and maintaining accurate records. The application processor will collaborate closely with internal teams and external stakeholders to facilitate the efficient operation of the SGIP Program. Customer Care Application Processor positions offer considerable exposure to PG&E's business operations and an opportunity for stimulating professional growth. The ideal candidate will have excellent oral and written communication skills, strong analytical and quantitative skills, a background in teamwork, poise in working with many levels of staff, initiative and enthusiasm, and strong interpersonal skills. If you have these skills to offer, an interest in learning, and a passion for delighting the customer, we want to talk to you! This position is hybrid, working from your remote office and your assigned work location based on business need. PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time ofthe job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individualwill be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications,experience, market value, geographic location, and internal equity.Although we estimatethe successful candidate hiredinto this role will be placed towards the middle or entry point of the range, the decisionwill be made on a case-by-casebasis related to these factors. The hourly rate for this position ranges from $25.48 to $34.90. Job Responsibilities
Qualifications Minimum:
Desired:
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